Madison Berry
Barboursville
Summary
Professional with strong background in customer service and phlebotomy experience, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive client experiences and contributing to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
VIP Costumer Service Advocate
Essilor Luxottica
06.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing orders, ensuring accuracy and timely delivery of products.
- Utilized Spotfire software to track customer interactions and maintain service records.
- Collaborated with team members to improve service response times and enhance overall customer satisfaction.
Phlebotomist
Pikeville Medical Center
10.2019 - 01.2020
- Implemented quality control measures to uphold high standards in specimen collection practices.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Phlebotomist
Cabell Huntington Hospital
06.2017 - 10.2019
- Collected blood samples using proper techniques to ensure patient safety and sample integrity.
- Maintained accurate documentation of patient interactions and specimen handling procedures.
- Assisted in preparing patients for venipuncture by explaining procedures and addressing concerns.
- Coordinated with healthcare professionals to schedule blood draw appointments efficiently.
- Followed infection control protocols to minimize risks during blood collection processes.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Education
Licensed Practical Nurse -
Collins Career Technical Center
Coal Grove, OH 12-2025
High School Diploma -
Spring Valley High School
Huntington, WV05-2017
Skills
- Vitals collection
- Compassionate care
- Specimen collection
- Adaptable and flexible
- Vital signs monitoring
- Nursing documentation
Certification
CPR Certified via American Heart Association
Timeline
VIP Costumer Service Advocate
Essilor Luxottica
06.2021 - Current
Phlebotomist
Pikeville Medical Center
10.2019 - 01.2020
Phlebotomist
Cabell Huntington Hospital
06.2017 - 10.2019
Licensed Practical Nurse -
Collins Career Technical Center
High School Diploma -
Spring Valley High School