Lisa-Marie Treola
Manchester Township,NJ
Summary
Dynamic professional experienced in patient coordination and administrative support, excelling in resolving customer issues and improving workflow processes. Proven ability to verify insurance coverage and streamline appointment scheduling, significantly enhancing patient experiences and operational performance.
Overview
18
18
years of professional experience
Work History
Patient Coordinator
Ivy Rehab Network
Lakewood, NJ
03.2022 - Current
- Responsibilities include greeting and checking-in patients
- Scheduling appointments
- Answering incoming phone calls
- Verifying insurance coverage
- Obtaining necessary authorization
- Collecting payments
- Processing new patients
- Helping the clinic maintain optimal performance
Administrative Assistant
Hunter Pest Services, LLC
06.2020 - 08.2024
- Maintained customer records in compliance with NJ EPA standards, ensuring regulatory accuracy
- Created and drafted office memos and training manuals to implement new office procedures, improving staff efficiency
- Wrote, edited, and distributed professional bids for large-scale commercial customers, increasing contract acquisition
- Curated and updated standard EPA guidebooks for all pest control technicians, enhancing compliance and training
- Designed standard commercial routes, increasing productivity and route efficiency
- Updated and maintained pest control technician schedules and routes for existing and new customers, optimizing resource allocation
- Resolved customer issues, complaints, and concerns regarding treatment options, improving customer satisfaction
- Ensured accounts receivable payment applications, invoicing, and discounts were accurately applied to customer accounts, reducing billing errors
- Managed monthly billing and payments, streamlining financial operations
Shift Lead
Walgreens
Middletown, NJ
11.2008 - 04.2018
- Allocated tasks to employees daily and monitored activity and task completion, ensuring operational efficiency
- Mentored team members on job task techniques, enhancing overall team effectiveness
- Fostered open, professional relationships with team members, facilitating efficient issue resolution
- Ensured positive customer experiences and addressed customer complaints, strengthening loyalty
- Opened and closed the store, including counting cash drawers and making bank deposits, ensuring financial accuracy
Education
High School Diploma -
Middletown High School North
Middletown, NJ06-1990
Some College (No Degree) - Science
Houston Community College
Houston, TXSkills
- Patient management
- Appointment scheduling
- Insurance verification
- Electronic health records
- Data entry
- Workflow optimization
- Problem solving
- Critical thinking skills
- Attention to detail
- Client relationship management
- Conflict resolution
- Compliance management
Timeline
Patient Coordinator
Ivy Rehab Network
03.2022 - Current
Administrative Assistant
Hunter Pest Services, LLC
06.2020 - 08.2024
Shift Lead
Walgreens
11.2008 - 04.2018
High School Diploma -
Middletown High School North
Some College (No Degree) - Science
Houston Community College