Heaven Somohano
Miami,FL
Summary
Professional healthcare coordinator with a strong background in insurance verification and appointment scheduling. Proven ability to enhance patient experiences through exceptional customer service and efficient medical terminology. Skilled in clinical documentation and problem solving, ensuring compliance with HIPAA while maintaining updated patient records.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Premium Healthcare
03.2024 - Current
- Checking in patients, verifying their insurance and charging them their copayments for the visit. After the visit, check out the patients and schedule any imaging appointments or follow up appointments
- Scanning documents and uploading them to the patients charts. Completing any prior authorizations needed by a specialist or medications.
- Provide excellent customer service to all patients in person and over the phone, addressing concerns and solving them.
- Maintained up to date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information to patients.
Sales Associate
Designer Shoe Warehouse
10.2022 - 03.2024
- Mainly handled cash transactions efficiently while ensuring accuracy in the same sized shoes, correct markdown prices, and all other financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Processed all online orders, packaged orders neatly, and shipped out orders to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Pier Agent
Royal Caribbean Cruise Line
08.2020 - 05.2021
- Verifying passengers information like drivers license, passport, or birth certificate. As well as confirming boarding pass to be able to board.
- Streamlined boarding processes for improved passenger flow and reduced wait times.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Made sure COVID-19 vaccination cards were up to date and that passengers did not have any symptoms.
Education
Associate of Science - Diagnostic Sonography
Miami Dade College
Miami, FL05-2026
High School Diploma -
John A Ferguson
Miami, FL06-2023
Skills
- Medical terminology
- Problem solving
- Clinical documentation
- Insurance verification
- Patient management
- Customer service
- Appointment scheduling
- Patient documentation
- HIPAA compliance
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Premium Healthcare
03.2024 - Current
Sales Associate
Designer Shoe Warehouse
10.2022 - 03.2024
Pier Agent
Royal Caribbean Cruise Line
08.2020 - 05.2021
Associate of Science - Diagnostic Sonography
Miami Dade College
High School Diploma -
John A Ferguson
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