Andrea York
Wilson,WY
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
St Lukes
01.2021 - 01.2023
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Worked with patients to schedule tests and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Medical Assistant
Western Wyoming Dermatology
01.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
Medical Assistant
Family Health
03.2020 - 12.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Veterinary Assistant
Idaho Equine
03.2017 - 12.2019
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Groomed and bathed animals to maintain hygiene and appearance.
- Fostered positive relationships clients staff vendors community members promote collaborative inclusive atmosphere professional growth.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
Education
High School Diploma -
Grier School
Tyrone, PA10.2018
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Medical Procedures
- Account Management
- Chronic Disease Management
- Wound care specialist
Photography/ Marketing
My passion for photography shines through in every image I capture. With a keen eye for visual storytelling and a knack for creating captivating compositions, I strive to evoke emotion and ignite curiosity in my audience. In parallel, my expertise in marketing allows me to effectively promote and distribute these images, ensuring they reach the right people at the right time.
Timeline
Medical Assistant
Western Wyoming Dermatology
01.2023 - Current
Patient Coordinator
St Lukes
01.2021 - 01.2023
Medical Assistant
Family Health
03.2020 - 12.2020
Veterinary Assistant
Idaho Equine
03.2017 - 12.2019
High School Diploma -
Grier School
Similar Profiles
KELSEY DAVISKELSEY DAVIS
Registered Nurse, Labor and Delivery/Postpartum Nurse at St LukesRegistered Nurse, Labor and Delivery/Postpartum Nurse at St Lukes
Khushi AroraKhushi Arora
Countdown Supervisor at St LukesCountdown Supervisor at St Lukes
Yamile GomezYamile Gomez
Practicum Student at St LukesPracticum Student at St Lukes