Overview
Work History
Education
Skills
Timeline
Generic

PETRA BATISTA

Pflugerville,Texas

Overview

20
20
years of professional experience

Work History

Patient Coordinator

Sanova Dermatology
10.2023 - Current
  • Manage patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
  • Provide exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
  • Collaborate with insurance companies to verify coverage and obtain necessary authorizations for medical procedures
  • Utilize electronic health record (EHR) systems to update patient information, process payments, and generate invoices
  • Coordinate patient care activities, ensuring seamless transitions between healthcare providers and departments

Medical Office Specialist - Referral Specialist

Austin Maternal Fetal Medicine
01.2022 - 09.2023
  • Perform call center agents duties which include answering phones, benefit verification, confirming appointments, and scheduling patients
  • Act as liaison between patient, physician and insurance company and assists patients with the next level of their care with regards to scheduling and financial responsibility
  • Coordinate with insurance providers and clinics to obtain referrals and pre-authorizations
  • Verify medical necessity and coordinate with clinicians to obtain updated information to schedule patients
  • Coordinate and communicate with other departments and physicians to assist with scheduling
  • Review all demographic information for accuracy and completeness
  • Cross trained to understand and practice duties of front desk duties

Educational Associate, Special Education

Pflugerville Independent School District
11.2018 - 11.2020
  • Assisted in the supervision and instruction of students with disabilities under the supervision of a certified teacher; Observed and documented student progress
  • Implemented plans for instruction and student development
  • Provided clerical support to the teacher

Substitute Teacher/Educational Associate

Pflugerville Independent School District
11.2016 - 11.2017
  • Worked in the absence of a regular teacher to aid students in understanding a subject matter as well as provided skills required for programmed lessons and purposeful training for the classrooms
  • Assisted certified teacher in rendering educational services to students, and ensured they enjoyed a good learning experience and environment

Court Clerk Asst and Court Clerk Lead | Customer Service and Warrants & Magistration

City of Austin Municipal Court
02.2005 - 10.2011
  • Consistently exceeded departmental productivity goals for updating and maintaining documents, collecting court-mandated fees and ensuring that documents were prepared for court proceedings
  • Possess strong communication, customer service and organizational skills, which led to consistently receiving 100% positive responses from customer surveys
  • Selected by supervisor as lead instructor for Judicial Enforcement Management System (JEMS) following implementation in 2007
  • Recognized as 'Employee of the Quarter' three times by the Court Clerk
  • Selected by management to handle high profile cases which involved daily interactions with customer attorneys
  • Developed audit program which helped reduce customer wait time by almost 15% after 6 months
  • Contributor to development of new processes as well as the enhancement of the training manual
  • Provided support to management and other departments as well as Austin area sub-stations
  • Directed the training program for incoming employees which involved maintaining training material to conform with the changing laws and ordinances
  • Reviewed and maintained department error report to ensure accurate information
  • Displayed exceptional interpersonal skills when working with law enforcement personnel and judges

Education

University of Texas At Austin
Austin, Texas
05.2003

Skills

  • Developmental Disabilities
  • Experience Autism
  • Experience Behavior Management
  • Classroom Management
  • Curriculum Development
  • Special Education
  • Teaching Special Needs
  • Medical Terminology
  • Medical Scheduling
  • Medical Office Experience
  • Medical Records
  • Insurance Verification
  • EMR Systems
  • Clerical Experience
  • HIPAA

Timeline

Patient Coordinator

Sanova Dermatology
10.2023 - Current

Medical Office Specialist - Referral Specialist

Austin Maternal Fetal Medicine
01.2022 - 09.2023

Educational Associate, Special Education

Pflugerville Independent School District
11.2018 - 11.2020

Substitute Teacher/Educational Associate

Pflugerville Independent School District
11.2016 - 11.2017

Court Clerk Asst and Court Clerk Lead | Customer Service and Warrants & Magistration

City of Austin Municipal Court
02.2005 - 10.2011

University of Texas At Austin

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PETRA BATISTA