Stephanie Boyd
Houston,TX
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly have hands on training and learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in a new role.
Overview
18
18
years of professional experience
Work History
Patient Coordinator
Houston Physicians' Hospital
Webster, TX
07.2018 - Current
- Coordinated patient scheduling, ensuring efficient use of resources and timely appointments.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Registration Coordinator
Pearland Pediatrics And Sports Medicine
Pearland, TX
04.2015 - 04.2018
- Coordinated patient registration processes to ensure seamless onboarding experience.
- Managed electronic health records systems for accurate patient information retrieval.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Streamlined appointment scheduling procedures, reducing wait times for patients.
- Trained new team members on registration protocols and system usage.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Patient Care Coordinator
Pro Actice Physical Therapy
Webster, TX
03.2010 - 01.2014
- Coordinated patient scheduling and appointment management to optimize clinic workflow.
- Facilitated communication between patients, therapists, and insurance companies to streamline care processes.
- Developed and maintained patient records using electronic health record (EHR) systems for accurate documentation.
- Implemented patient follow-up procedures to enhance satisfaction and ensure continuity of care.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Collections Coordinator
Therapeutic Solutions DME
Webster, TX
01.2008 - 01.2009
- Managed collections processes for outstanding accounts, ensuring timely resolution of payment issues.
- Developed and maintained relationships with clients to enhance communication regarding payment arrangements.
- Analyzed account data to identify trends and improve collection strategies for increased efficiency.
- Collaborated with cross-functional teams to streamline billing procedures and reduce discrepancies in accounts receivable.
- Led initiatives to improve collection rates, resulting in enhanced cash flow for the organization.
- Ensured compliance with all relevant regulations and industry standards pertaining to debt collection activities.
- Negotiated settlements with delinquent account holders, securing favorable outcomes for both parties and reducing overall writeoffs.
Education
Health Services Administration
Kaplan University
Houston, TX02-2006
Skills
- Patient management
- Scheduling coordination
- Regulatory compliance
- Medical billing
- Communication
- Customer service
- Problem-solving
- Organizational skills
- Patient documentation
- Patient relations
- Patient registration
Timeline
Patient Coordinator
Houston Physicians' Hospital
07.2018 - Current
Patient Registration Coordinator
Pearland Pediatrics And Sports Medicine
04.2015 - 04.2018
Patient Care Coordinator
Pro Actice Physical Therapy
03.2010 - 01.2014
Collections Coordinator
Therapeutic Solutions DME
01.2008 - 01.2009
Health Services Administration
Kaplan University