LISA MARKS
Gunter
Summary
Strategic leader in developing community-driven initiatives that drive revenue growth and improve operational efficiency. Experienced in creating sustainable business models and effective fundraising strategies. Proficient in formulating marketing strategies to enhance community engagement and support small businesses. Committed to optimizing daily operations and fostering top talent to generate repeat business.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner & Operator
Hometown Mercantile, LLC
Gunter
10.2016 - Current
- Founded and operated a successful brick-and-mortar retail boutique, overseeing all business operations.
- Managed financials, purchasing, pricing strategy, and inventory control, resulting in sustained profitability.
- Led product sourcing and development, aligning offerings with customer demand and seasonal trends.
- Designed product displays and developed custom merchandise to enhance customer experience and sales.
- Cultivated strong customer relationships and community partnerships, enhancing customer loyalty and repeat business.
- Implemented "give back" business model, fostering community engagement and support for local schools and charities.
Senior Healthcare Auditor
Cotivity
Frisco
07.2011 - 10.2013
- Analyzed healthcare claims data, identifying duplicate payments and recovery opportunities that ensured compliance.
- Led quality control reviews, verifying accuracy and compliance in audit processes to enhance overall quality.
- Collaborated with technical support teams to enhance data analysis tools and streamline audit reporting.
- Developed and delivered training programs for new COB senior auditors.
- Consistently exceeded revenue goals established for the Coordination of Benefits (COB) team.
Administrator
Stone Gate Senior Care - Settlers Ridge Care Center
Celina
11.2005 - 06.2011
- Administered 128-bed skilled nursing facility, ensuring operational efficiency and financial sustainability.
- Led a comprehensive financial turnaround, achieving a sustained 10% profit margin.
- Implemented expense control strategies that eliminated accounts payable deficits within 60 days.
- Oversaw compliance, staffing, budgeting, and resident care, enhancing overall facility performance.
- Achieved Eden Alternative Certification, advancing resident-centered care practices.
Education
Bachelor of Science - Health Services Administration
State University of New York (SUNY)
Utica, NYAssociate of Science -
Cazenovia College
Cazenovia, NYSkills
- Client relationship management
- Financial management
- Budget forecasting
- Inventory control
- Product sourcing
- Operational efficiency
- Product display strategies
- Corporate social responsibility
- fundraising
Certification
- New York State Nursing Home Administrator License, 1996
- Texas State Nursing Home Administrator License, 2001
- Eden Associate Certification, 2006
- Currently enrolled in iTeach Certification Program
Affiliations
Volunteer Elementary Art teacher serving 3rd-4th grade students 2018-2020
Won Local Chamber of Commerce Award Small Business of the Year 2020
Served on the Local ISD Strategic Planning committee as a small business representative
Public Servant Board of Trustees 2021-2023
Won Local Chamber of Commerce Award Small Business of the Year 2020
Served on the Local ISD Strategic Planning committee as a small business representative
Public Servant Board of Trustees 2021-2023
Timeline
Owner & Operator
Hometown Mercantile, LLC
10.2016 - Current
Senior Healthcare Auditor
Cotivity
07.2011 - 10.2013
Administrator
Stone Gate Senior Care - Settlers Ridge Care Center
11.2005 - 06.2011
Bachelor of Science - Health Services Administration
State University of New York (SUNY)
Associate of Science -
Cazenovia College