Lisa Marostica
Wilmington,NC
Summary
Dedicated professional with a proven track record in order coordination and customer relationship management. Committed to enhancing customer satisfaction through effective communication and meticulous attention to quality and safety compliance. Detail-oriented individual experienced in managing operations across diverse roles. Skilled in quality assurance, safety compliance, and customer service, consistently contributing to improved processes and customer experiences in fast-paced environments.
Overview
34
34
years of professional experience
Work History
OPD Personal Shopper
Walmart
Sterling, Colorado
09.2020 - 08.2025
- Coordinated online orders and in-store pickups to enhance customer satisfaction.
- Ensured accurate fulfillment of grocery orders for delivery services.
- Collaborated with store staff to maintain optimal inventory levels and product availability.
- Bagged groceries meticulously to preserve product quality, separating fragile items and keeping perishables fresh.
- Completed local pickup and shopping orders efficiently within designated timeframes.
- Adhered strictly to safety protocols when handling hazardous materials, including cleaning supplies.
- Identified potential security risks to manage situations effectively.
Flight Attendant/CFA
PSA
Charlotte, North Carolina
04.2014 - 12.2020
- Ensured passenger safety during boarding, in-flight, and deplaning procedures.
- Delivered exceptional customer service to enhance overall passenger experience.
- Conducted pre-flight checks of emergency equipment and cabin conditions.
- Assisted passengers with special needs throughout the flight.
- Coordinated with crew members for efficient service and communication.
- Managed in-flight duties, including meal service and beverage distribution.
- Responded promptly to passenger inquiries and effectively addressed concerns.
Assistant Manager and Inspector
Cottage Care
Denver, Colorado
02.2009 - 04.2014
- Assisted with staff training and development to enhance team performance.
- Coordinated scheduling and resource allocation for cleaning operations.
- Oversaw daily operations to maintain efficiency and compliance with standards.
- Evaluated employee performance and provided constructive feedback regularly.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted thorough inspections of residential properties for cleanliness and safety compliance.
- Documented inspection findings and communicated issues to relevant team members.
- Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
Regional Sales Representative
Chanel
Denver, Colorado
12.1993 - 01.1999
- Managed inventory and supply chain logistics to ensure product availability.
- Delivered exceptional customer service, addressing inquiries and resolving concerns promptly.
- Built client base and promoted products to new and existing clients.
- Resolved customer complaints promptly in a professional manner.
- Prepared monthly reports on regional sales performance for management review.
- Gathered feedback from customers about their experience with products or services.
- Built strong customer loyalty through excellent customer service practices.
- Managed inventory levels at each location within the region to ensure sufficient stock is available for sale.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Reset store displays for special events and seasonal merchandise changes.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Traveling Sales Representative
Riviera Concepts of America
Denver, Colorado
11.1991 - 12.1993
- Participated in trade shows to promote brand awareness and generate leads.
- Created detailed reports of customer visits, sales activities, and trends in the industry.
- Represented company at industry trade shows, strengthening ties with current customers and developing professional relationships with new prospects.
- Developed relationships with key decision makers to ensure sales success.
- Participated in team meetings to discuss strategies for achieving monthly targets.
Education
Some College (No Degree) - Nursing
Community College of Denver
Denver, COSkills
- Order coordination
- Quality assurance
- Safety compliance
- Product expertise
- Customer relationship management
Accomplishments
Employee of the Month
Affiliations
Jehovah's Witness- volunteer door to door ministry and bible education.
References
References available upon request.
Timeline
OPD Personal Shopper
Walmart
09.2020 - 08.2025
Flight Attendant/CFA
PSA
04.2014 - 12.2020
Assistant Manager and Inspector
Cottage Care
02.2009 - 04.2014
Regional Sales Representative
Chanel
12.1993 - 01.1999
Traveling Sales Representative
Riviera Concepts of America
11.1991 - 12.1993
Some College (No Degree) - Nursing
Community College of Denver