Lisa Marsella
Fort Worth,TX
Summary
Dynamic Service Manager with a proven track record at Red Lobster, enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and workflow management, significantly improving service efficiency. Skilled in team leadership and multitasking, consistently delivering top-notch hospitality. Demonstrates exceptional coaching abilities and a commitment to maintaining high safety and quality standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
Red Lobster
Fort Worth, TX
09.2022 - 09.2024
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Addressed customer questions and concerns regarding products and services.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Hired and trained service department staff to drive performance.
- Created detailed reports on service activities for senior management review.
- Resolved customer complaints quickly and effectively.
Server and Unit Supervisor
Dennys
Fort Wort, Texas
09.2019 - 09.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Long Branch High
Long Branch, NJ06-2001
nursing
Southeast Community College
Lincoln, Nebraska, NESkills
- Outgoing and energetic
- Staff supervision
- Workflow management
- Hospitality and accommodation
- Multitasking and organization
- Employee training and development
- Team collaboration and leadership
- Coaching and mentorship
- Schedule management
- Trustworthy and honest
Certification
- Serve safe
Timeline
Service Manager
Red Lobster
09.2022 - 09.2024
Server and Unit Supervisor
Dennys
09.2019 - 09.2022
High School Diploma -
Long Branch High
nursing
Southeast Community College
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