Lisa Martinez
Houston,TX
Summary
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Administrator Coordinator
The Brain Injury Center
10.2023 - Current
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
- Handled sensitive patient information with confidentiality, adhering to HIPAA guidelines at all times.
- Assisted physicians in coordinating care plans by maintaining accurate records of treatment progress notes and diagnostic results.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Referral/ Report Coordinator
Wishing Well Pediatric/ Adult Therapy
12.2021 - 10.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Night Auditor/ Bistro Supervisor
Courtyard by Marriott 290
02.2020 - 06.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
Education
GED -
Houston Community Center
Houston, TX10.2012
Medical Assistant Certificate - Medical Assistant
Remington College
Houston01.2011
Skills
- Bilingual
- Scheduling and Planning
- File Organization
- Document Management
- Meeting Coordination
- Office Administration
- Active Listening
- Critical Thinking
Certification
HIPPA & OSHA Certified
CPR Certified
TABC Certified
Food Handler Certified
Timeline
Office Administrator Coordinator
The Brain Injury Center
10.2023 - Current
Referral/ Report Coordinator
Wishing Well Pediatric/ Adult Therapy
12.2021 - 10.2023
Night Auditor/ Bistro Supervisor
Courtyard by Marriott 290
02.2020 - 06.2021
GED -
Houston Community Center
Medical Assistant Certificate - Medical Assistant
Remington College
HIPPA & OSHA Certified
CPR Certified
TABC Certified
Food Handler Certified
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