Lisa Martinez
Leander,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
18
18
years of professional experience
Work History
DSP Supervisor
CHI Friendship
Grafton, North Dakota
06.2024 - 05.2026
- Supervised and evaluated the performance of direct support staff members.
- Coordinated staff schedules, ensuring adequate coverage for all shifts to maintain service continuity.
- Supervised medication administration, personal hygiene, and activities of daily living to ensure client well-being.
- Supervised daily activities of individuals with disabilities in community settings.
- Assisted in developing personalized care plans for clients' unique needs.
- Maintained accurate records of client services provided including incident reports, medication logs, treatment plans.
- Trained new team members on best practices and support techniques.
- Participated in weekly team meetings to discuss resident and client progress, facilitating collaborative intervention planning.
Paraprofessional
Century Elementary
Grafton, North Dakota
09.2023 - 02.2025
- Supported individual learning plans for students with special needs.
- Assisted with the implementation of students' individualized IEP under the guidance of teachers and administrators.
- Participated in IEP meetings and contributed to the development of educational plans.
- Monitored student progress and provided detailed observations to educators to inform instruction.
- Guided students in academic instruction and assisted with assignments to promote understanding.
- Assisted with the implementation of students' individualized IEP under the guidance of teachers and administrators.
- Supported teachers in managing classroom dynamics and enhancing student engagement.
- Assisted in implementing behavior management strategies tailored to individual students in classroom settings.
Manufacturing Operator
Marvin Windows And Doors, Inc.
Grafton, North Dakota
03.2021 - 03.2024
- Operated machinery for window and door manufacturing processes.
- Monitored production lines to ensure quality standards and safety compliance.
- Monitored feed rates, temperatures, pressures, and other variables throughout the production process.
- Monitored and observed production line to watch for pile-ups and jams.
- Inspected finished products for defects before packaging and shipment.
- Measured and weighed items to meet quality standards and prevent waste.
- Documented production activities and maintained accurate records for quality assurance.
- Collaborated with team members to meet daily production goals.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Trained new operators on safety protocols and procedures to promote a safe work environment.
- Assisted in training new operators on proper use of equipment and safety procedures.
- Ensured all safety protocols were followed at all times during operation of machinery.
- Adhered to company policies for workplace safety and environmental standards.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Operated cutting machines to produce precise parts for manufacturing processes.
- Oversaw operation of cutting machine to ensure efficient production.
- Fabricated replacement parts by cutting metal stock pieces with power saws or drills.
- Monitored production lines for quality and safety compliance.
- Operated a variety of hand tools to perform tasks such as cutting metal or plastic pieces.
- Hand-assembled needed parts with bolts and screws.
- Used hand, power, and pneumatic tools to efficiently and accurately complete projects.
- Monitor machine operation to detect problems such as defective stitching, breaks in thread, or machine malfunctions.
Customer Service Associate Cashier
HEB Grocery Store
Pharr, Texas
02.2014 - 02.2021
- Processed customer transactions quickly and accurately at the register.
- Executed cash, credit, and check transactions according to company standards.
- Operated cash register accurately and efficiently while maintaining proper cash control procedures.
- Assisted customers with product inquiries and store navigation.
- Greeted customers upon arrival and assisted them with their inquiries.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Addressed customer complaints in a timely manner while maintaining a professional attitude.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Followed company policies regarding returns, exchanges, refunds procedures.
- Verified age for alcohol purchases according to state regulations.
- Provided personalized recommendations for additional products to enhance customer experience.
- Facilitated carryout service for customers after finalizing their transactions.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain an attractive store.
- Trained new employees on procedures and customer service standards, fostering a knowledgeable team.
- Built and maintained productive relationships with employees.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Personalized service for each customer, contributing to increased satisfaction levels.
Office Manager
Austin Personnel Services
Edinburg, Texas
08.2008 - 07.2014
- Oversaw office operations to ensure efficient daily workflow and support team productivity.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Executed bookkeeping tasks, including reconciling bank statements and maintaining accurate journal entries.
- Managed accounts payable and receivable processes efficiently.
- Maintained full compliance when executing and tracking bank reconciliations, accounts payable, invoicing, billing, and collections.
- Trained new employees on office procedures and software use.
- Coded and entered daily invoices with in-house accounting software.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Managed staffing processes for various departments, ensuring alignment with operational needs.
- Collaborated with leadership to forecast workforce requirements and optimize staffing levels.
- Tracked and organized candidate interactions and hiring processes in the database to streamline recruitment efforts.
- Trained new staff on company policies, procedures, and best practices in recruitment.
- Built relationships with hiring managers to understand staffing needs and priorities deeply.
- Aligned HR policies with federal and local regulations.
- Helped with employee transfers and referrals.
- Scheduled random drug tests for employees to reduce compliance risks.
- Reviewed files and records to obtain information and respond to requests.
Education
Some College (No Degree) -
South Texas College
McAllen, TXSkills
- Staff supervision
- Care plan development
- Client management
- Client advocacy
- Medication administration
- Client management management
- Employee training
- Incident reporting
- Staff scheduling
- Resource allocation
- Budget management
- Team collaboration
- Problem solving
- Administrative coordination
- Data entry
Languages
English
Professional
Spanish
Professional
Timeline
DSP Supervisor
CHI Friendship
06.2024 - 05.2026
Paraprofessional
Century Elementary
09.2023 - 02.2025
Manufacturing Operator
Marvin Windows And Doors, Inc.
03.2021 - 03.2024
Customer Service Associate Cashier
HEB Grocery Store
02.2014 - 02.2021
Office Manager
Austin Personnel Services
08.2008 - 07.2014
Some College (No Degree) -
South Texas College