Lisa Martinez
San Marcos,TX
Summary
Dynamic Patient Service Representative with a proven track record at Christus Santa Rosa Hospital, excelling in client satisfaction and quality patient care. Skilled in appointment scheduling and insurance verification, I enhanced workflow processes and improved patient experiences through exceptional service and effective communication. Committed to maintaining data integrity and compliance with HIPAA regulations.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Christus Santa Rosa Hospital
San Marcos, TX
08.2023 - Current
- Managed patient check-in and registration processes, ensuring accuracy and efficiency.
- Scheduled appointments and coordinated follow-up communications with patients and medical staff.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
- Maintained confidential patient records in compliance with HIPAA regulations and hospital policies.
- Assisted in training new staff on operational procedures and customer service best practices.
- Streamlined appointment scheduling process, improving overall workflow for healthcare providers.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
Referral Coordinator
San Marcos Family Medicine
San Marcos, TX
12.2015 - 08.2023
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Worked with senior case managers to coordinate team development activities and trainings.
Cafeteria Worker
San Marcos CISD
San Marcos, TX
07.2015 - 12.2015
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
- Provided exemplary service to students, staff, and visitors.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Pharmacy Clerk
CVS Pharmacy
Corpus Christi, TX
07.2011 - 12.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Associate of Applied Science - Pharmacy Technology
Texas State University
San Marcos, TX02.2010
High School Diploma -
San Marcos High School
San Marcos, TX05.2005
Skills
- Client Satisfaction
- Quality Patient Care
- Medical Information Collection
- Office Supplies and Inventory
- Multi-Line Phone Proficiency
- HIPAA Regulations
- Project Requirements
- Data Integrity
- Call Transfers
- Administrative Duties
- Clinical Messaging
- Creative Thinking
- Workflow Processes
- Patient History Collection
- Customer service
- Insurance verifying
- Appointment scheduling
- Payment collection
- Scheduling appointments
- Medical terminology
- Phone etiquette
- HIPAA compliance
- Insurance verification
Timeline
Patient Service Representative
Christus Santa Rosa Hospital
08.2023 - Current
Referral Coordinator
San Marcos Family Medicine
12.2015 - 08.2023
Cafeteria Worker
San Marcos CISD
07.2015 - 12.2015
Pharmacy Clerk
CVS Pharmacy
07.2011 - 12.2011
Associate of Applied Science - Pharmacy Technology
Texas State University
High School Diploma -
San Marcos High School