Lisa Matheson
Shelby,NC
Summary
Reliable Senior Team Leader with positive, upbeat demeanor and natural ability to inspire teams, possesses knowledge of customer service principles, along with proficiency in conflict resolution and team building. Offering combination of leadership skills and collaborative mindset, brings strong foundation in team dynamics and communication, along with ability to quickly learn and apply new management techniques. Eager to contribute to team success and further develop professional skills through continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Senior Team Leader
Target
03.2007 - 09.2022
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or customer concerns.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Southside High School
Greenville, SC06-2000
Skills
- Team development
- Customer focus
- Team motivation
- Attention to detail
- Documentation and reporting
- Teamwork and collaboration
- Team supervision
- Safety processes and procedures
- Relationship building
- Teamwork
Timeline
Senior Team Leader
Target
03.2007 - 09.2022
High School Diploma -
Southside High School
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