Lisa Mauro
Fate
Summary
Motivated, Bilingual (English/Spanish), and dedicated professional looking to secure a position in the hospitality industry where I can utilize my skills and education to contribute to company objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Manager
Luna optics
Fate
01.2022 - Current
- Manage daily office operations, scheduling, and internal coordination
- Coordinate communication between clients, staff, and vendors
- Maintain organization of administrative processes and records
- Support smooth workflow and customer service operations
Supervisor
North Beach Village Resort
Fort Lauderdale
01.2018 - 01.2022
- Supervised front desk operations and guest service team
- Coordinated guest check-ins, reservations, and special requests
- Resolved guest concerns quickly and professionally
- Supported hospitality operations for high-volume resort environment
Customer Service Associate
Spirit airlines
Fort Lauderdale
05.2015 - 02.2018
- Assisted passengers with check-in, boarding, and travel support
- Managed fast-paced customer flow and time-sensitive issues
- Delivered high-level customer service under pressure
Sales agent
Coral Springs Auto Mall
Coral Springs
06.2014 - 05.2015
- Scheduled appointments and managed client follow-ups
- Built customer relationships and increased showroom traffic
- Recognized as a top-performing sales associate
Cage Cashier
Hard rock hotel And casino
Hollywood
01.2014 - 05.2014
- Handle more than 10,000 dollars at one time
- Greet customers exchange chips and vouchers
- Accuracy to maintain accurate count of funds
Sales Representative
Riverside Hotel
Fort Lauderdale
11.2012 - 12.2013
- Worked with Corporate Accounts and Determining group sales
- Booked reservations efficiently to enhance customer satisfaction
- Collaborated with corporate accounts to determine group sales strategies
- Oversaw operations during overnight shift to ensure smooth service delivery
- Worked with RevPAR Guru and Springer Miller Systems
Hospitality Intern
econimos properties
Dania Beach
06.2012 - 11.2012
- Worked closely with front desk agent and ensured all guest received a warm welcome
- Tracked the daily expense of the hotel
- Assisted housekeeping department to ensure all guest rooms were neat and organized
- Shadowed and assisted in various departments as needed
Sales Representative
Convergys Corporation
Tamarac
01.2011 - 01.2012
- Greeted customers courteously and professionally, enhancing customer experience
- Clarify customer requirements; probe for and confirm understanding of requirements or problems
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Prepare complete and accurate work and update customer files
- Prepare complete and accurate work and update customer file
Cashier
Justice Clothing Store LLC
Staten Island
01.2009 - 12.2009
- Handled cash and credit card transactions
- Balanced cash drawer at close of shift
- Stock inventory and organize storage area
Cashier
Toys R US
Staten Island
01.2005 - 01.2008
- Rung up customer purchases
- Resolved customer complaints
- Greet customers entering establishment
Quality Control
JC Penny
Staten Island
01.2004 - 01.2005
- Monitored supplies of dressing rooms
- Back-up inventory ordering
- Ensured department shrinkage maintained at a low level
Cashier
Stop and Shop
Brooklyn
01.2002 - 01.2004
- Welcomed customers upon entry to the establishment
- Restocked food items throughout the store to ensure availability
- Assisted customers by addressing their complaints and concerns promptly
Education
Associate's degree -
Hospitality Management
Pompano Beach, FLSkills
- OPERA
- Food service management
- Processing cash transactions
- Appointment scheduling
- Property management systems (PMS)
- Hospitality management
- POS
- Foreign language proficiency
- Store management
- Organizational budget management
- Spanish
- Upselling
- Hotel management
- Guest relations
- Office experience
- Inventory management
- Teamwork
- Events management
- Logistics coordination
- Office management
- Email support
- Supervising experience
- Shift management
- Working with people with developmental disabilities
- Organizational skills
- Document
- Sales
- Computer operation
- Microsoft
- Customer service
- Facility management
- Budget administration
Certification
- Driver's License
- CPR Certification
- Non-CDL Class C
Languages
- English, Bilingual
- Spanish, Bilingual
Personal Information
Title: Office manager
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Office Manager
Luna optics
01.2022 - Current
Supervisor
North Beach Village Resort
01.2018 - 01.2022
Customer Service Associate
Spirit airlines
05.2015 - 02.2018
Sales agent
Coral Springs Auto Mall
06.2014 - 05.2015
Cage Cashier
Hard rock hotel And casino
01.2014 - 05.2014
Sales Representative
Riverside Hotel
11.2012 - 12.2013
Hospitality Intern
econimos properties
06.2012 - 11.2012
Sales Representative
Convergys Corporation
01.2011 - 01.2012
Cashier
Justice Clothing Store LLC
01.2009 - 12.2009
Cashier
Toys R US
01.2005 - 01.2008
Quality Control
JC Penny
01.2004 - 01.2005
Cashier
Stop and Shop
01.2002 - 01.2004
Associate's degree -
Hospitality Management