Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Maxfield

Pittsfield

Summary

Dynamic professional with a proven track record at Prime Source Foods, excelling in customer service and team development. Adept at problem resolution and inventory management, I enhanced customer satisfaction through timely order fulfillment and efficient inventory tracking. Committed to fostering a collaborative environment that drives productivity and quality control.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Service Representative

MSA
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Night Warehouse Clerk

Associated Grocers of New England
09.2024 - Current
  • Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations.
  • Prepare invoices for daily shipments, verify for accuracy.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Warehouse Manager

Prime Source Foods
05.2000 - 08.2024
  • Part of implementation team of new building opening, part of warehouse software development team.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory procedures.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Coordinated with purchasing team to verify timely delivery of materials and supplies, avoiding delays for customer orders.
  • Coordinated warehouse operations to accommodate late incoming loads to ensure product availability for daily shipping.
  • Coordinated with transportation team on logistical issues, ex. how we would handle late incoming loads and getting customers product.
  • Assisted in hiring of new team members and oversaw the training process on company policies and safety procedures.
  • Conducted daily meeting with shift supervisors to ensure correct staffing levels, review daily shift issues and operational needs.
  • Maintained employee records on training and safety.
  • Encouraged and collaborated with team to maximize productivity thru personal improvement plans or retraining as needed.
  • Collaborated with Safety Manager to ensure team was trained and operating in most safe manner.



Purchasing Specialist

Prime Source Foods
05.2000 - 08.2024
  • Maintained records on inventory to meet customer demand and ensure FIFO and product shelf life requirements.
  • Placed orders 3x per week with two poultry vendors.
  • Dealt with vendors on shortages and late loads.
  • Created purchase orders.
  • Received incoming loads into system to ensure accurate inventory levels.

Education

Pittsfield Middle High School
Pittsfield, NH
06-1991

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Problem resolution
  • Order processing
  • Team development
  • Quality control

Certification

Pallet Jack Certification

Timeline

Customer Service Representative

MSA
01.2025 - Current

Night Warehouse Clerk

Associated Grocers of New England
09.2024 - Current

Warehouse Manager

Prime Source Foods
05.2000 - 08.2024

Purchasing Specialist

Prime Source Foods
05.2000 - 08.2024

Pittsfield Middle High School

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