LISA MCADAM
Jersey City,New Jersey
Summary
Operations and team leadership professional improving store performance through staffing coordination, inventory oversight, and hands-on coaching. Delivered 50% increase in customer satisfaction and 80% increase in team engagement. Ensured high-volume shift organization with strong guest focus.
Overview
13
13
years of professional experience
Work History
Daily Operations Leader
Macys
Paramus, New Jersey
09.2026 - Current
- Coordinated associate scheduling, task assignments, and shift coverage for Macy's teams to ensure optimal staffing.
- Monitored inventory flow, replenishment, and receiving activities through Macy's store systems to maintain stock levels.
- Facilitated recruiting, hiring, onboarding, and training of new employees.
- Led regular staff performance reviews to assess progress and provide targeted guidance.
Shift Supervisor
Starbucks
Jersey City
05.2016 - 10.2024
- Lead and motivate a team of 20+ employees, fostering collaboration and maintaining a positive work culture.
- Increased customer satisfaction scores by 50% through improved service delivery and staff training.
- Boosted team engagement by 80% by promoting open communication and recognition initiatives.
- Oversaw daily operations, ensuring order accuracy, product quality, and effective inventory management.
- Handled up to 1,000 customer transactions daily while preparing beverages to precise quality standards.
- Delivered friendly and efficient service, assisting customers with purchases and styling needs.
- Processed high-volume transactions efficiently, enhancing customer experience through minimized checkout times.
- Managed inventory and visual displays to optimize product availability and enhance store appeal.
Sales Associate
Charlotte Russe
Jersey City
05.2015 - 05.2016
- Welcomed customers on sales floor of Charlotte Russe and provided personalized styling recommendations.
- Assisted shoppers with women’s apparel selections and fitting room requests.
- Provided friendly, efficient service to assist customers with purchases and styling needs, enhancing overall shopping experience. Processed high-volume transactions accurately and efficiently to minimize checkout times, improving customer satisfaction. Managed inventory and visual displays to ensure product availability and enhance store appeal, contributing to a welcoming shopping environment.
- Executed cash register transactions at POS system, ensuring accuracy in processing purchases.
Administrative Assistant
Jersey City Board Of Education
Jersey City
07.2013 - 08.2013
- Executed data entry and organized documents for administrative records, enhancing retrieval speed. Assisted staff by scanning, filing, and retrieving documents, streamlining access to essential information. Maintained accuracy and confidentiality in student and staff files, safeguarding sensitive information.
- Processed student records, staff files, and confidential district documents.
- Coordinated and organized meetings for department leaders, optimizing their schedules and resources, calendars, and conference rooms for education department leaders.
- Oversaw all written communication for the district, ensuring timely delivery and response. for school board offices and administrative staff.
Education
High School Diploma -
Henry Snyder High School
Jersey CitySkills
- Operations management
- Inventory and order management
- Sales reporting
- Operational reporting
- Team performance management
- Staff performance management
- Time management
- Client management
- Conflict resolution
Timeline
Daily Operations Leader
Macys
09.2026 - Current
Shift Supervisor
Starbucks
05.2016 - 10.2024
Sales Associate
Charlotte Russe
05.2015 - 05.2016
Administrative Assistant
Jersey City Board Of Education
07.2013 - 08.2013
High School Diploma -
Henry Snyder High School