LISA MCADAM
Jersey City,NJ
Summary
Dynamic Shift Supervisor with a proven track record in team leadership and customer satisfaction. Experienced in fostering collaboration, boosting team engagement by 80%, and enhancing service delivery to achieve a 50% increase in customer satisfaction scores.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
Jersey City, NJ
2016.05 - 2024.10
- Lead and motivate a team of 20+ employees, fostering collaboration and maintaining a positive work culture.
- Increased customer satisfaction scores by 50% through improved service delivery and staff training.
- Boosted team engagement by 80% by promoting open communication and recognition initiatives.
- Oversaw daily operations, including order accuracy, product quality, and inventory management.
- Handled up to 1,000 customer transactions daily while preparing beverages to precise quality standards.
Sales Associate
Charlotte Russe
Jersey City, NJ
2015.05 - 2016.05
- Delivered friendly and efficient service, assisting customers with purchases and styling needs.
- Processed high-volume transactions with speed and accuracy, minimizing checkout times.
- Managed inventory and visual displays to maintain product availability and store appeal.
Administrative Assistant
Jersey City Board of Education
Jersey City, NJ
2013.07 - 2013.08
- Performed accurate data entry and document organization for administrative records.
- Supported staff by scanning, filing, and retrieving documents efficiently.
- Ensured accuracy and confidentiality in maintaining student and staff files.
Childcare Provider
Self-Employed
Jersey City, NJ
2014.09 - 2015.05
- Provided attentive, nurturing care to children in a safe and educational environment.
- Created engaging daily activities promoting learning and creativity.
- Maintained open communication with parents, providing regular progress updates.
Education
High School Diploma -
Henry Snyder High School
Jersey City, NJSkills
- Customer Relationship Management
- Data Entry & Recordkeeping
- Time Management & Organization
- Conflict Resolution & Problem-Solving
- Team Leadership & Coaching
- Inventory & Order Management
Timeline
Shift Supervisor
Starbucks
2016.05 - 2024.10
Sales Associate
Charlotte Russe
2015.05 - 2016.05
Childcare Provider
Self-Employed
2014.09 - 2015.05
Administrative Assistant
Jersey City Board of Education
2013.07 - 2013.08
High School Diploma -
Henry Snyder High School