Lisa McAllister
Georgetown,Texas
Summary
Results-driven records management professional with strong organizational skills and focus on accuracy. Adept at managing documents, maintaining data integrity, and ensuring compliance with regulations. Effective team collaborator who adapts to changing needs and consistently delivers reliable outcomes. Known for excellent communication, problem-solving, and attention to detail.
Overview
2026
2026
years of professional experience
Work History
Enrollment & Records Assistant
Austin Community College
Round Rock, TX
08.2013 - Current
- Assisted prospective, current, and returning students with in-person and virtual customer service. Helped resolve registration issues and facilitated requests for student transcripts. Responded to incoming calls and addressed inquiries promptly.
- Updates the applicant status to student after applications are approved for completion. Records and reports application processing errors; monitors progress through to resolution.
- Has access to Accuplacer to pull TSI scores for incoming students to attach to the application, as well as send to the TSI office.
- -Works with the Registrar's Office to research and correct transcript discrepancies.
- Assist with Graduation activities
- - Uses critical thinking and judgment to accurately determine Texas residency for tuition purposes using state-mandated and accrediting requirements.
- -May contact other colleges, schools, or agencies to obtain clarification of possible discrepancies on transcripts before updating student information in the system; may contact internal departments for clarification of accounting information and residency codes before updating student information in the system.
- -Uses independent judgment to resolve complex problems and issues from applicants, students, faculty, Help Desk, Dean of Students, Financial Aid, Student Accounting, and other Academic departments, or the general public by telephone, fax, email, virtual office, or in person. Make appropriate referrals when needed.
- - Im puts TSI Scores from incoming college students' transcripts
- -Assist with gathering information and providing reports as needed to appropriate departmental operational stakeholders.
- - Maintains the Internal Imaging system file for campus transcripts before they are sent to the records office.
College Connections Assistant
Austin Community College
Cedar Park, TX
10.2007 - 08.2013
- Guided high school seniors in transitioning to future ACC students by delivering comprehensive information on student services processes.
- Responds to questions and inquiries in person, by telephone, or via email.
- Assisted with check-in/check-out processes for the application process, Assessments, and new student orientations, and other services with advisors and other staff.
- Monitors and screens student records for status information, including application status, TSI compliance, and Advising process.
- Gathers and enters data, maintains, and updates the student information database.
- Provided clerical support for various programs and functions, including college outreach and recruitment programs, advising, assessment, and Financial Aid.
- Prepare spreadsheets for College Recruiting events.
- -Entered ASSET/TSI scores into Colleague.
Student Affairs Assistant Hourly Student
Austin Community College
Austin, TX
08.2005 - 10.2007
- Provided information on student services processes, including Admissions, enrollment, and Assessment.
- Responds to questions and inquiries in person, by telephone, or via email.
- Assisted with check-in/check-out processes, for student advising and Counseling, along with new student orientations, and other services with advisors and other staff.
- Monitors and screens student records for status information, including holds, academic standings, and TSI status.
- Gathers and enters data, maintains, and updates the student information database.
- Entered Advising records ( Before we were electronic)
- Provided clerical support for various programs and functions, including college outreach and advising, assessment, and community resources.
Student Accessibility /Support Ctr Assistant Hourly
Austin Community College
Austin, TX
2004 - 2005
- Facilitated student inquiries by providing guidance on eligibility and documentation requirements for student accessibility services.
- Responsible for ensuring that students eligible for note-taking support receive notes in a timely manner. Communicates with faculty about the need for note-taking support and monitors the process throughout the semester.
- Reviews functionality of disability management system and make recommendations for improvement.
- Assisted in monitoring student academic progress and the use of approved accommodations.
- Supports collaborative/consultative relationships with college personnel and local agencies.
- - Provided information to students regarding the college enrollment process, including, but not limited to, admissions, financial aid, and assessment.
- - Provided support to students needing Support center services, / Lending books to Perkins grant-eligible students.
- Provided students with Community resource information ( housing, food, and utility assistance).
- Documents and inputs data regarding student sessions into appropriate college-wide systems, as well as the internal SAS system.
- Replied to all emails and telephone calls within 24 hours.
- Proctored tests/exams taken in the SAS Testing Center, ensuring test/exam integrity is maintained at all times.
- Help support center / SAS advocate with special projects to support the transition to college for students with disabilities.
Hourly / Wk Study Assistant to Math & Science Dean
Austin Community College
Austin, TX
2003 - 2005
- Implemented effective administrative strategies to optimize communication and improve workflow efficiency for faculty and staff.
- Supported administrative functions for Math Department Dean at Cypress Creek Campus by managing correspondence, maintaining records, and processing documentation.
- Managed telephone communications by routing calls to appropriate personnel and documenting messages accurately.
Education
High School Diploma -
Georgetown High School
Georgetown, TX05-1986
No Degree - Financial Management
Austin Community College
Austin, Texas, TXSkills
- Document retention
- Confidential information protection
- Digital document scanning
- Strong attention to detail
- Self-motivated professional
- Dedicated work ethic
- Team management
- Enabled to make informed decisions
Timeline
Enrollment & Records Assistant
Austin Community College
08.2013 - Current
College Connections Assistant
Austin Community College
10.2007 - 08.2013
Student Affairs Assistant Hourly Student
Austin Community College
08.2005 - 10.2007
Student Accessibility /Support Ctr Assistant Hourly
Austin Community College
2004 - 2005
Hourly / Wk Study Assistant to Math & Science Dean
Austin Community College
2003 - 2005
High School Diploma -
Georgetown High School
No Degree - Financial Management
Austin Community College