Lisa McFarland
Daytona Beach,FL
Summary
Dedicated administrative professional with over 12 years of experience with a strong focus on customer service and office administration. Proven ability to streamline scheduling and enhance patient experience through efficient workflow management while maintaining accurate records and handling accounts recievable.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Balanced Rehab Physical Therapy
Port Orange, FL
08.2013 - Current
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Managed patient health records, ensuring accuracy and compliance with HIPAA regulations.
- Billed insurance companies, verifying insurance information for timely reimbursements.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties, promoting a positive company culture and boosting employee as well as patient morale.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Streamlined office procedures, improving operational efficiency and reducing patient wait times.
Education
High School Diploma -
Middletown High School North
Middletown, NJSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Filing
- Customer and client relations
- Scheduling and calendar management
- Recordkeeping
Timeline
Administrative Assistant
Balanced Rehab Physical Therapy
08.2013 - Current
High School Diploma -
Middletown High School North