LISA MCKENNEY
Workforce Management
Washington, D.C.,VA
Nearly all men can stand adversity, but if you want to test a man’s character, give him power.
Abraham Lincoln
Summary
Human Resource Development Leader with 10+ years with expertise in recruiting, onboarding and performance management for the Northern Virginia Territory. Achieved the Mid-Atlantic Division’s top honor of best in class for Maryland, D.C., and Virginia for Human Capital Management of territory. Capitalize workforce operations by restructuring teams to enhance performance and facilitate succession planning for available open positions. Proven track record of successfully managing teams while elevating morale and inclusion.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
Work History
Workforce Development Leader
Labcorp
Herndon, VA
01.2017 - Current
- Conduct full cycle recruiting for D.C., Maryland and Virginia.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 100+ new employees.
- Perform HR investigations pertaining to employee grievances, performance management, SOP violations, termination proceedings confidentially and respectfully.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
- Fostered staff collaboration and effective integration across workforce program elements of academics, occupational training and leadership development.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Streamlined formal complaint process to management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Attended meetings, workshops, seminars and community functions to stay informed on workforce issues, barriers and employment readiness techniques.
Operations Supervisor
Labcorp
Herndon, VA
01.2012 - 01.2017
- Responsible for supervision, scheduling, and performance management of 45+ employees.
- Planned and resourced personnel and logistics for eight Northern Virginia office and component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Conduct monthly QA/QC audits to enhance operational performance and reduced labor expenses by developing and optimizing standard practices.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted root cause analysis in deficient areas to identify and resolve central issues
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
Regional Trainer
LabCorp
Herndon, VA
01.2008 - 01.2012
- Delivered training to over 200+ staff members and quality assurance teams while managing employees to maximize performance.
- Worked alongside global business leader to deploy new training strategies.
- Built training program from conception through delivery while developing curriculum, training collateral, progress reports and client specifications.
- Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.
- Aided workers with job improvement skills while developing alternative training methods.
- Improved training program effectiveness while monitoring, evaluating and recording initiatives to deliver management feedback for corrective action planning.
- Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
Laboratory Supervisor
Labcorp
Herndon, VA
01.2007 - 01.2008
- Clinical and non-clinical laboratory management for North Atlantic Division.
- Analyze business metrics for all departments on hourly basis and report daily volume, metrics, and percentile efficacy totals, directly to SVP.
- Capitalize workforce transformation schematics to transition human capital into lateral positions when department were was relocated out of state.
- Conduct weekly quality control audits and develop performance improvement plans to correct deficiencies.
- Perform scheduling for 45+ employees, performance appraisals, candidate selection and training within workgroup spanning 3 separate departments.
- Administer aptitude tests for candidates to determine their quality of hire score.
- Conduct monthly QA/QC audits for LabCorp offices to improve business systems and eliminate deficiencies.
- Initiate in-depth quality control error investigations to address client concerns and formulate workflow transformation plan, structured specifically for that client.
Education
Bachelor’s Degree - Biology
01.2019 - Current
Associate of Arts - Human Resource Management
01.2018 - 12.2019
Skills
Succession planning
Workforce improvements
Organizational Development
Recruitment
Talent management
Payroll coordination
Training program development
Planning and Coordination
Succession Planning
Certification
Areas of expertise include:
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
George Mason University - Bachelor’s Degree, Biology
01.2019 - Current
University of Virginia - Associate of Arts, Human Resource Management
01.2018 - 12.2019
Workforce Development Leader - Labcorp
01.2017 - Current
Operations Supervisor - Labcorp
01.2012 - 01.2017
Regional Trainer - LabCorp
01.2008 - 01.2012
Laboratory Supervisor - Labcorp
01.2007 - 01.2008