Reginald Xavier Knighten
Jackson
Summary
Automotive Industry Senior Management North America Global Certified Senior Master Trainer who is organized, driven and effective at using efficient methods of teaching while focusing on the individual needs of each participant
Highly skilled Master Trainer with background in leading training initiatives for diverse corporate environments. Proven ability to design and implement successful training programs, aligning them with company goals and objectives. Strengths include exceptional communication skills, deep understanding of learning techniques, adaptability to various training methods and ability to motivate individuals towards optimal performance. Previous work has consistently improved employee productivity, knowledge retention and overall job satisfaction.
Overview
22
22
years of professional experience
Work History
Senior GL. Master Trainer Workforce Development
Nissan Motor Corporation
Franklin
04.2020 - 12.2024
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
Certified Nissan/Infiniti Advanced Skill Electrical Master Trainer
Nissan/ Infiniti Global Training Center for the Americas
01.2017 - 04.2020
- Certifying Hourly and Management in Electrical trouble shooting procedures.
- Established strong relationships with internal stakeholders as well as external partners involved in delivering quality services.
- Ensured compliance with all applicable laws related to workforce development initiatives.
- Created detailed reports outlining results from training sessions.
- Facilitated group workshops, seminars, and other learning activities to ensure understanding of company policies and procedures.
- Developed processes for tracking individual employee progress during the duration of the program.
- Developed and delivered comprehensive training programs for new employees.
- Assessed the impact of changes made in job roles or responsibilities on the organization's overall performance.
- Provided guidance and support to team members on best practices in the workplace.
- Evaluated current trends in corporate training methods and recommended necessary changes accordingly.
- Designed and implemented innovative strategies to improve employee engagement and productivity.
- Conducted assessments to identify areas of improvement in employees' performance.
- Identified potential areas where additional resources are needed for successful implementation of new processes or systems.
- Advised managers on how best to motivate their teams for improved performance.
- Coordinated with external vendors to provide additional professional development opportunities for staff members.
Certified Global Manufacturing Master Trainer
Nissan/Infiniti Global Training Center Headquarters
06.2013 - 04.2020
- Training Management, Pre hires and Post hires in the Basic Fundamentals of Manufacturing.
- Developed processes for tracking individual employee progress during the duration of the program.
- Monitored employee performance after completion of training programs to ensure effectiveness of training methods used.
- Provided guidance and support to team members on best practices in the workplace.
- Coordinated with external vendors to provide additional professional development opportunities for staff members.
- Developed and delivered comprehensive training programs for new employees.
- Collaborated with stakeholders across different departments to create a unified approach towards organizational goals.
- Established strong relationships with internal stakeholders as well as external partners involved in delivering quality services.
- Maintained records of trainees' progress, attendance, evaluations, feedbacks.
- Managed training center functions, including development, and implementation of curriculum.
- Administered exams, delivering results to testing HQ.
- Created and utilized lesson plans and teaching materials to enhance classes.
- Produced videos and provided remote training options to reach wider audience.
- Administered training programs to new hires and recent graduates.
- Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
- Developed and improved assessments systems for instructor, course and student performance evaluations.
- Managed new-hire training on topics such as business standards and compliance requirements.
- Coached and encouraged participants during exercises and routines.
- Monitored class participants for appropriate techniques to prevent injuries.
- Observed participants during classes, watching for issues and incorrect techniques.
- Built and established lasting relationships using encouragement and personal support.
- Collaborated closely with instructors to drive learning objectives, resulting in increase in program completion.
- Conducted assessments to identify areas of improvement in employees' performance.
- Designed and implemented innovative strategies to improve employee engagement and productivity.
Manufacturing Production Management
Nissan North America
Canton
02.2004 - 06.2013
- Manages a work group of production technicians; provides guidance, leadership and motivation to ensure productivity goals are achieved; develops and implements training programs to meet current and future quality and productivity goals. Promotes a teamwork environment and builds positive employee relations.
- Resolves production issues relating to quality concerns in assigned zone; reviews quality check logs, final line/PDI, water leak and VES-E sheets to identify and provide countermeasures to quality issues and concerns within assigned zone.
- Develops and adjusts manpower and equipment requirements and job layouts due to changes in line speed and production requirements; maintains and updates all documentation such as standard operation sheets and process sheets, ILU charts.
- Investigates all safety and ergonomic issues that occur in assigned zone; verifies implementation of all countermeasures. Ensures and maintains ISO9000 and ISO14000 compliance for assigned zone. Ensures assembly line efficiency and neatness, and minimizes downtime.
- Controls operating supply usage for assigned zone to maintain adherence to budget; ensures targets to reduce scrap costs are met; maintains scrap budget within cost per unit.
- Communicates with opposing shift area manager to exchange information relating to previous shift production, quality, and safety issues and concerns; facilitates problem resolution.
- Management Accountabilities: Has nonexempt subordinates. Supervises and provides leadership, coaching, guidance, training and staff development; interviews and selects unit employees; plans and evaluates employee performance; counsels and disciplines employees as necessary; recommends termination when appropriate; and monitors time and attendance of subordinates.
Gulf South District Training Manager
United Parcel Service
Jackson
02.2003 - 01.2004
- Offered specific training programs to help employees maintain and improve job skills. Evaluated training materials prepared by instructors. Developed training program for specific, assigned job tasks, including probationary employees, supervisors and tenured employees. Taught weekly internal classes to more than 30 new employees with a total staff of 16 Supervisors in Jackson, Mississippi and New Orleans, Louisiana.
Education
Master of Science - Human Resources Management
Belhaven University
Jackson, MS08-2020
Master of Science - Strategic Management Leadership
Belhaven University
Jackson, MS08-2020
Bachelor of Arts - Mass Communications
Jackson State University
Jackson, Mississippi, United States Of America05-1994
Skills
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Power Point
- Attention to detail
- Fast learner
- Cross-Training Specialist
- Certified Nissan Master Trainer
- Advanced Skill Certified Electrical Master Trainer
- Certified United Parcel Service Professional Facilitator
- Workforce planning
- Technical training
- Career development
- Succession planning
- Interpersonal communication
- Management training
- Coaching techniques
- Employee engagement
- Train-the-trainer
- Soft skills training
- Onboarding programs
- Safety training
- E-learning design
- Compliance training
- Mentoring programs
- Organizational development
- Performance assessment
- Learning management systems
- Workforce development
- Production planning
- Team collaboration
Timeline
Senior GL. Master Trainer Workforce Development
Nissan Motor Corporation
04.2020 - 12.2024
Certified Nissan/Infiniti Advanced Skill Electrical Master Trainer
Nissan/ Infiniti Global Training Center for the Americas
01.2017 - 04.2020
Certified Global Manufacturing Master Trainer
Nissan/Infiniti Global Training Center Headquarters
06.2013 - 04.2020
Manufacturing Production Management
Nissan North America
02.2004 - 06.2013
Gulf South District Training Manager
United Parcel Service
02.2003 - 01.2004
Master of Science - Human Resources Management
Belhaven University
Master of Science - Strategic Management Leadership
Belhaven University
Bachelor of Arts - Mass Communications
Jackson State University