Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JULIO CORTES

Queens,NY

Summary

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

6
6
years of professional experience

Work History

Barista/Trainer

Starbucks
09.2024 - 03.2025
  • Make high-quality coffee, tea, and blended drinks according to Starbucks' recipes.
  • Adheres to all safety, cleanliness, and decorum standards.
  • Demonstrates above-average ability to multitask in a fast-paced, high-demand environment.
  • Regularly delegates tasks and leads the team.
  • Teach new hires Starbucks' beverage recipes, customer service standards, and store operations.

Sales Associate

Dave’s New York
Manhattan, NY
09.2023 - 08.2024
  • Work with team members to help organize the stock room and the sales floor.
  • Receive and check in daily deliveries.
  • Maintain and manage inventory levels.
  • Oversee storage of merchandise and continual flow of goods.
  • Work with store managers to identify merchandise needs.
  • Coordinate inventory audits and reconcile discrepancies.
  • Work with sales team members to maintain our high standards of customer service.

Construction Work

Private Company
Brooklyn, NY
06.2022 - 08.2023
  • Transported materials such as marble tiles, wooden tiles, sand, rocks, and turf.
  • Assisted with deck demolitions and fence construction.
  • Carpentry

Delivery

Speedy Delivery
Queens, New York
01.2022 - 03.2022
  • Delivered medical supplies to optical, pediatric, and dental offices in Chinatown, the financial district, and NOHO.

Host/Purchaser

Headout
Manhattan, NY
12.2018 - 01.2020
  • Facilitated ticket distribution to customers prior to their Broadway shows.
  • Assisted customers in connecting with customer service for ticket cancellations or refunds.
  • Managed purchasing of Broadway tickets, ensuring accuracy of orders by coordinating with the box office.

Education

Associate of Science - LIBERAL ARTS MATH AND SCIENCES

STELLA AND CHARLES GUTTMAN COMMUNITY COLLEGE
50 W 40th St, New York, NY 10018
08.2023

High School Diploma -

RICHMOND HILL HIGH SCHOOL
89-30 114th St, Richmond Hill, NY 11418
07.2018

Skills

  • Fluent in Spanish
  • Fluent in English
  • Proficient in POS systems
  • Ability to thrive in high-volume environments
  • Proficient in Microsoft Excel
  • Proficient in Microsoft Word
  • Proficient in Microsoft PowerPoint
  • Teamwork skills
  • Communication skills
  • Money handling
  • Customer service
  • Effective multitasking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Barista/Trainer

Starbucks
09.2024 - 03.2025

Sales Associate

Dave’s New York
09.2023 - 08.2024

Construction Work

Private Company
06.2022 - 08.2023

Delivery

Speedy Delivery
01.2022 - 03.2022

Host/Purchaser

Headout
12.2018 - 01.2020

Associate of Science - LIBERAL ARTS MATH AND SCIENCES

STELLA AND CHARLES GUTTMAN COMMUNITY COLLEGE

High School Diploma -

RICHMOND HILL HIGH SCHOOL

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