Summary
Overview
Work History
Education
Skills
Timeline
Generic

LISA MICARELLI

Henderson,NV

Summary

Qualifications Summary - Customer Registration Agent

Overview

11
11
years of professional experience

Work History

Customer Registration Agent

Tropicana Casino
07.2017 - 04.2024
  • Operated communication systems, such as telephone, switchboard, intercom, and two-way radio
  • Managed all front desk functions, check-in / check-out, guest records, and scheduling reservations
  • Greet customers, fill out necessary paperwork, handled all guest requests
  • Performed various data entry and word processing tasks, such as updating guest folio’s, typing and proofreading documents
  • Processed credit card transactions, cash drawer, and ran check in and check out reports
  • Served as a resource to guests, hotel management and staff
  • Actively contributed to my group in order to complete tasks, respect ideas and consistently aim to improve.

Food Runner

Robert Irvine’s Public House
07.2017 - 04.2024
  • Placed food servings on plates or trays according to orders or instructions
  • Stocked service stations with items, such as ice, napkins, or straws
  • Received food orders and relayed orders to kitchens and serving counters to be filled
  • Examined trays to ensure that they contain required items.

Food Runner / Food Server

Gordon Ramsay Pub and Grill
11.2012 - 07.2017
  • Communicated dining order details to kitchen personnel
  • Monitored food services operations to ensure procedures are followed
  • Stocked serving stations and dining areas with food or supplies
  • Placed food servings on plates and trays according to orders and instructions
  • Managed cash bank with 100% accuracy, utilized InfoGenisis POS system.

Education

No Degree -

Salem State University
Salem, MA

Skills

  • Greet guests
  • Microsoft Office Suite
  • Operate Office equipment
  • Detailed oriented
  • Processed all payments
  • Possess time management
  • Customer satisfaction
  • Problem-solving
  • Data entry
  • Organizational skills
  • Clerical duties
  • Telephone Etiquette
  • Communication
  • Verification

Timeline

Customer Registration Agent

Tropicana Casino
07.2017 - 04.2024

Food Runner

Robert Irvine’s Public House
07.2017 - 04.2024

Food Runner / Food Server

Gordon Ramsay Pub and Grill
11.2012 - 07.2017

No Degree -

Salem State University

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LISA MICARELLI