Lisa Miller
Camano Island,WA
Summary
Energetic and enthusiastic insurance professional motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals.
Overview
37
37
years of professional experience
Work History
Auto Proximity Field Appraiser
State Farm Insurance
Seattle, WA
09.2016 - 04.2024
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management and collaboration skills.
Field Assignment Claim Specialist
State Farm Insurance
Marysville, WA
04.2015 - 09.2016
- Investigated, evaluated, and negotiated settlements of assigned claims.
- Identified potential fraud indicators and escalated to appropriate personnel for further investigation.
- Prepared detailed reports on claim activity for management review.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Served as subject matter expert for non-standard coverage questions, property damage and collision.
- Resolved difficult issues promptly while maintaining a high level of professionalism.
- Analyzed medical reports, bills, legal documents, or other information related to claims.
Auto Claim Specialist
State Farm Insurance
Bothell, WA
06.1987 - 04.2015
- Investigated auto insurance claims to ensure accuracy and completeness of information.
- Reviewed automobile policy coverage and determined benefits for claimants.
- Negotiated settlements with claimants, attorneys, and other parties involved in the claim process.
- Conducted on-site investigations, including gathering evidence, interviewing witnesses and taking photographs.
- Analyzed accident reports to determine liability and damages in accordance with applicable laws.
- Maintained detailed records of all claims activities and documentation for auditing purposes.
- Researched medical records to evaluate medical necessity for payment of claims related to injury cases.
- Attended court hearings when necessary to represent the company's interests in litigation matters.
Education
High School Diploma -
Marysville Pilchuck High School
1986
Skills
- Claims Investigation
- Damage Assessment
- Estimate Preparation
- Policy Interpretation
- Technical knowledge
- Fraud detection knowledge
- Problem-Solving
- Teamwork and Collaboration
- Professional Demeanor
- Active Listening
- Relationship Building
- Time management abilities
- Written Communication
- Adaptability and Flexibility
- Organizational Skills
- Decision-Making
Accomplishments
Served as a member of many committees involving employee and customer satisfaction and process improvements. Presented information regarding specific job duties and responsibilities to new-to-role employees via Skype meetings. Served as a team lead assisting claims partners with job specific questions. Assisted on the CAT team for Hurricane Ike for two months handling Auto Total Loss Claims for the state of Texas and pending Homeowner's CAT claims for multiple states. Also assisted in AWC several times within the past year handling various types of storm damage claims.
Timeline
Auto Proximity Field Appraiser
State Farm Insurance
09.2016 - 04.2024
Field Assignment Claim Specialist
State Farm Insurance
04.2015 - 09.2016
Auto Claim Specialist
State Farm Insurance
06.1987 - 04.2015
High School Diploma -
Marysville Pilchuck High School
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