Tanya Thompson
Orlando,FLORIDA
Summary
Field Appraiser with over 9 years of estimating experience.
Knowledgeable with a strong background in appraisals and estimating for light car, truck, specialty vehicle, motorcycles, recreational vehicles, commerical/heavy equipment and marine. Adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Reliable and results-driven, skilled in market analysis and report preparation, ensuring a consistent and accurate product.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Physical Damage Field Appraiser - Auto
Professional Estimating Services
03.2014 - Current
- Inspect physical damage for light car and truck, heavy equipment, specialty vehicles, marine and property damage.
- Contact policy holder to schedule appointments and follow-up calls to inform progress of repairs.
- Estimate vehicle repair cost, obtain an agreed price with shop of choice. Deliver high-quality appraisal reports within strict deadlines, with awareness of severity, while ensuring client satisfaction.
- Follow up with repair facilities to ensure timely repairs and handle supplements timely.
- Total loss reports, reconditioning reports, researching comparable vehicle values for adjusted value and actual cash value.
- Responsibilities include but not limited to determining liability, review and settle Subrogation claims, inspect and review diminished value claims and scene investigations.
Auto Damage Desk Appraiser
Solera
09.2021 - 10.2024
- Reviewed damages from photographs, wrote detailed repair estimates and collaborated with repair shops to ensure accurate, quality repairs for clients.
- Consistently met or exceeded performance targets related to claim cycle time, accuracy, and customer satisfaction scores.
- Maintained positive relationships with policy holders. Updated client records diligently, ensuring accurate information for future reference and communication.
- Reviewed subrogation claims, made recommendations for settlements.
- Reviewed arbitration claims, made recommendations, completed contentions for successful outcomes of arbitration.
Education
Bachelor of Science Degree - Criminal Justice
University of Central Florida
Orlando, FLAssociate of Science Degree - Business Administration/Marketing
Lake City Community College
Lake City, FLSkills
- Expertise in CCC One, Mitchell, Audatex and Adjustrite
- Specialty vehicles (commerical, heavy equipment, recreational vehicles, motorcycles, marine)
- Damage assessment
- Claims process explanation
- Customer service
- Claims investigation
- Vehicle inspection
- Computer proficiency
- Mechanical Knowledge
- Report writing
- Reliability
- Organizational skills
Certification
Florida All Lines 620 Adjusters License, Current
References
Available on request
Timeline
Auto Damage Desk Appraiser
Solera
09.2021 - 10.2024
Physical Damage Field Appraiser - Auto
Professional Estimating Services
03.2014 - Current
Associate of Science Degree - Business Administration/Marketing
Lake City Community College
Florida All Lines 620 Adjusters License, Current
Bachelor of Science Degree - Criminal Justice
University of Central Florida
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