Mark Mallory
Stephenville
Summary
Dedicated and experienced auto damage estimator and trainer with a strong background in claims estimating and training program development. Known for critical thinking and time management skills, contributing to enhanced operational efficiency and staff competency. Committed to effective communication in aligning business objectives with detailed knowledge of industry practices and skill to provide long-term success for companies.
Results-driven professional with over 25 years in the auto damage industry.
Overview
30
30
years of professional experience
Work History
Auto Physical Damage Trainer
Eberls Claim Service
04.2023 - Current
- Developed and implemented training programs for claims handling procedures.
- Facilitated workshops to enhance staff knowledge of industry regulations.
- Mentored new trainers, fostering skill development and consistency in training delivery.
- Evaluated training effectiveness through participant feedback and performance assessments.
- Collaborated with management to identify training needs aligned with business goals.
- Streamlined training materials, improving clarity and engagement for participants.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Auto Physical Damage Claims Specialist/ Estimator
State Farm Insurance Companies
01.1996 - 12.2020
- Collaborated with vendors to gather pricing information and verify estimates.
- Reviewed and evaluated auto damage estimates, ensuring compliance with company standards and regulations.
- Utilized estimating software to enhance accuracy in repair cost projections and reporting processes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters and repair vendors to facilitate efficient claim resolution processes.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Cultivated strong relationships with external partners, such as repair shops to streamline claims resolution process.
Education
Bachelor of Science - Educational Administration
Tarleton State University
Stephenville, Texas, TXSkills
- Training needs analysis
- Course development
- Clear verbal communication
- Estimate preparation
- Estimating software CCC , Audatex and Mitchell
- Excellent communication
- Critical thinking
- Documentation review
- Time management
Timeline
Auto Physical Damage Trainer
Eberls Claim Service
04.2023 - Current
Auto Physical Damage Claims Specialist/ Estimator
State Farm Insurance Companies
01.1996 - 12.2020
Bachelor of Science - Educational Administration
Tarleton State University