LISA MIX
Omaha,NE
Overview
5
5
years of professional experience
Work History
Program Supervisor
Creighton University
Omaha, NE
07.2023 - Current
- Implemented quality assurance processes designed to improve service delivery.
- Coached staff members on how best to use available resources effectively.
- Partnered with program management on recommendations, process improvements and corrective action plans.
- Analyzed data collected from surveys or interviews conducted by staff members.
- Analyzed program effectiveness to optimize workflows.
- Maintained accurate records of program activities and results.
Education Assistant
Metropolitan Community College
Omaha, NE
12.2018 - 08.2023
- Assisted with the preparation of lesson materials and activities.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards, and visitors.
- Maintained focused, inclusive and supportive learning environments.
- Collaborated with other school personnel to ensure that all aspects of a student's education are addressed effectively.
- Prepared visual aids, equipment and classroom displays to foster learning.
Mortgage Loan Processor
Charter West National Bank
Omaha, NE
08.2020 - 01.2023
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Provided customer service by responding to inquiries regarding loan status.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Evaluated financial statements and contacted institutions and customers to clarify details.
Education
High School Diploma -
Metropolitan Community College
Omaha, NESkills
- Reporting Requirements
- Staff Development
- Document Management
- Operational leadership background
Timeline
Program Supervisor
Creighton University
07.2023 - Current
Mortgage Loan Processor
Charter West National Bank
08.2020 - 01.2023
Education Assistant
Metropolitan Community College
12.2018 - 08.2023
High School Diploma -
Metropolitan Community College