Zyquan Reed
Utica,NY
Summary
Dynamic Program Supervisor at The House Of The Good Shepherd, skilled in staff training and strategic planning. Successfully enhanced team productivity and program outcomes through effective leadership and conflict resolution. Proven ability to foster collaboration and implement training initiatives, driving continuous improvement in service delivery and team performance.
Overview
5
5
years of professional experience
Work History
Program Supervisor
The House Of The Good Shepherd
06.2019 - 11.2024
- Supervised daily operations to ensure compliance with organizational policies and standards.
- Developed and implemented training programs for staff to enhance service delivery and performance.
- Coordinated interdisciplinary team meetings to promote communication and collaboration among staff.
- Monitored program outcomes, identifying areas for improvement and implementing strategic changes.
- Facilitated conflict resolution among team members, fostering a positive work environment.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Provided ongoing direction and leadership for program operations.
Education
High School Diploma -
Thomas R. Proctor
Utica, NYSkills
- Staff training
- Staff development
- Document management
- Strategic planning
- Reporting requirements
- Staff training experience
- Document management skills
- Reporting requirements understanding
- Program management
- Staff evaluation
- Team oversight
- Facility management
- Report preparation
- Written and verbal communication
Timeline
Program Supervisor
The House Of The Good Shepherd
06.2019 - 11.2024
High School Diploma -
Thomas R. Proctor
OMH employee of the year 2022
I was was nominated and award with the OMH employee of year 2022 due to an outstanding performance throughout the year making critical thinking decisions and being what the program needed me to be during during stressful situations. This allowed me to have a better understanding with all clients and co workers to accomplish and provide a much safer environment for all.