Summary

Overview

Work History

Education

Skills

Timeline

Hi, I’m

Lisa M. Martin

Customer Service

Rockville,USA

Summary

Experienced with production scheduling, inventory management, and process optimization. Utilizes strategic planning to streamline workflows and enhance productivity. Knowledge of coordinating with various departments to ensure seamless operations and meet production targets.

Overview

years of professional experience

Work History

HearAutomotive

Production Control Coordinator

04.2022 - 02.2025

Job overview

Maintained accurate records of production data, facilitating informed decision-making for management.
Increased on-time deliveries to customers by consistently tracking orders and addressing potential delays proactively.
Monitored capacity constraints and adjusted plans accordingly, avoiding bottlenecks in the production process.
Coordinated material availability with procurement teams, reducing stockouts and improving resource utilization.

Heartland Automotive

Production control

04.2022 - 02.2025

Job overview

Ordering material for production.
Counting material and entering information in a spreadsheet
Coordinate on time deliveries of materials.

International Automotive Components

Supervisor

09.1995 - 04.2022

Job overview

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

International Automotive Components (IAC)

Shipping and Receiving Supervisor

06.2017 - 04.2022

Job overview

Coordinate on time delivery of finished goods;
Assign the 16 drivers to their work cells;
Monitor inbound and outbound freight;
Use our scanning system (QAD) to ensure the correct product as well as quantity of product is scanned to the load;
Ensure the dock personnel utilize first in first out (FIFO) for the shipping and receiving of product;
Receive raw material;
Verify receivers are accurate and correct;
Cycle count finished product and raw materials for inventory accuracy;
Make adjustments when applicable;
Enter employees' work schedules into Kronos for payroll;
Ensure Fork truck drivers have had proper training and are up to date on their licence; and
Make frequent walk throughs to ensure we are keeping up on 5'S (sort, straighten, shine, standardize, sustain) to ensure the employees have a safe clean environment to work in.

International Automotive Components (IAC)

Service supervisor

06.2011 - 01.2015

Job overview

Coordinate on time delivery of finished products to Ford, Chrysler, and Toyota;
Monitor electronic data interchange (EDI) releases from QAD to determine customer requirements for each destination;
Schedule carriers per customer release;
Create weekly shipments to send to customer;
Assign 10 operators the job duties for the day;
Monitor customer systems (E-DDL, SMART, E-supplier, TMMI, TMMK Covisint) for accurate forecasting and planning of production to avoid premium freight charges;
Perform daily checks in customers systems as required per Ford, Chrysler and Toyota.
Send advance shipping notice (ASN ) daily for customer/ company billing/ shipping.
Communicate concerns, problems, shortages, and premium freight to customer and upper management;
Manage customer accounts to ensure accurate on time delivery of all products.

International Automotive Components (IAC)

Customer Service Representative

05.2006 - 06.2011

Job overview

Coordinate on time delivery of finished products to Ford, Chrysler, and Toyota;
Monitor Electronic data interchange (EDI) releases from QAD to determine customer requirements for each destination;
Schedule carriers per customer release;
Create shipments to cube out trucks and meet window times per customer release;
Monitor customer systems (E-DDL, SMART, E-supplier, TMMI, TMMK Covisint) for accurate forecasting and planning of production to avoid premium freight charges;
Perform daily checks in customers systems as required per Ford, Chrysler and Toyota;
Send advance shipping notice (ASN ) daily for customer/ company billing/ shipping.
Communicate concerns, problems, shortages, and premium freight to customer and upper management;
Manage customer accounts to ensure accurate on time delivery of all products.

International Automotive Components (IAC)

Recon Person/Pull Coordinator

09.2003 - 12.2005

Job overview

Keeping track of all inventory in system;
Maintain accurate counts of all raw materials;
Work with customer and carriers to have material expedited when needed;
Monitor and run daily customer electronic data interchange (EDI) release from QAD for increase/decreases to schedule;
Communicate with supplier to maintain on time delivery of raw materials;
Communicate with upper management when issues arise of supplier behind or material not being delivered on time.

International Automotive Components (IAC)

Water Spider

08.2001 - 09.2003

Job overview

Keep assembly lines stocked with components to run production;
Set up production line for color and style changes with minimal to no down time;
Check schedule patterns to coordinate daily production requirements;
Problem solving when issues arise to prevent lines from meeting the schedule.

International Automotive Components (IAC)

Quality Control Technician

06.1999 - 08.2001

Job overview

Inspect parts and perform color checks;
Present a first piece approval(FPA);
Create accurate labels for production;
Perform 10% visual audits on finished product; and
Reject all nonconforming products.

International Automotive Components (IAC)

Relief Operator

03.1998 - 06.1999

Job overview

Required and ability to operate a variety of presses to relieve operators for breaks;
Keep needed components;
Stocked materials for press to run production;
Build boxes for packing; and
All prior responsibilities of press operator.

International Automotive Components (IAC)

Press Operator

09.1995 - 03.1998

Job overview

Run quality parts, inspect and assemble parts;
Pack and identify containers with the correct label for shipping, while maintaining cycle time for production;
Set up for tool, style and color changes;
Maintain a clean work area to sustain a safer work environment; and
Contact supervisor and quality control with any issue of nonconforming product.

Education

Thorton Fractional North
Calumet City, IL

No Degree from General Studies

06-1987

University Overview

Skills

Microsoft office
Materials planning

Demand forecasting
Workflow optimization

Timeline

Production Control Coordinator

HearAutomotive

04.2022 - 02.2025

Production control

Heartland Automotive

04.2022 - 02.2025

Shipping and Receiving Supervisor