LISA M. McCARTHY
Scottsdale,AZ
Summary
Dynamic and charismatic leader with over 25 years of experience in hiring, training, and managing diverse teams within the restaurant industry. Proven ability to foster strong relationships through exceptional communication skills, effectively engaging with professionals, staff, and clients. Demonstrates strong organizational and administrative capabilities, thriving in fast-paced, high-pressure environments while adapting to evolving challenges. Committed to exceeding top-line and bottom-line performance goals while consistently delivering the highest standards of service for talent and guests.
Overview
22
22
years of professional experience
Work History
Leasing Sales/Assistant Community Manager
Avenue 5 Property Management
Scottsdale, AZ
01.2024 - Current
- 2024 Leasing Consultant of the Year & AMA Nominee for Leasing Consultant of the Year
- Exceeded Monthly Sales Goals
- Collected deposits and processed future residents’ applications
- Created and managed Resident Events
- Ensured the model/target apartments were ready for show and maintained a clean workspace
- Processed resident renewals, Check scanner, 5-day notices and deposit accounting
- Maintained a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies and ensure understanding of required application information, screening process, policies, and procedures.
- Maintained a professional appearance and conduct at all times
- Assisted clients in property inquiries, providing accurate information and exceptional customer service.
- Coordinated property viewings, ensuring seamless scheduling between clients and agents.
Leasing Sales Professional
Greystar Property Management
01.2021 - 05.2024
- Exceeded Monthly Sales Goals
- Collected deposits and processed future residents’ applications
- Created and managed Resident Events
- Managed resident renewals
- Ensured the model/target apartments were ready for show and maintained a clean workspace
- Maintained a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies and ensure understanding of required application information, screening process, policies, and procedures.
- Utilized proper customer service and sales techniques
- Handled resident requests and complaints courteously and efficiently
- Maintained a professional appearance and conduct at all times
- Developed tailored sales strategies to meet diverse client needs and preferences.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
Leasing Sales Professional
AMC LLC Property Management
Scottsdale, AZ
01.2020 - 01.2021
- Collected deposits and processed future residents’ applications
- Ensured the model/target apartments were ready for show and maintained a clean workspace
- Maintained a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies and ensure understanding of required application information, screening process, policies, and procedures.
- Utilized proper customer service and sales techniques
- Handled resident requests and complaints courteously and efficiently
- Maintained a professional appearance and conduct at all times
- Led training sessions for new team members on effective sales techniques and product knowledge.
- Analyzed market trends to identify new sales opportunities and competitive positioning.
Food & Beverage Manager
Marriott Hotels
Chandler, AZ
01.2019 - 01.2020
- Optimization of food and beverage cost, forecast and anticipate business levels
- Recruitment and training of staff, scheduling, controlling labor
- Maintain daily outlet operations
Events Sales Coordinator and Food & Beverage Supervisor
Monarch Beach Resort (formerly St. Regis)
Dana Point, CA
01.2016 - 01.2019
- Responsibilities include booking, sale and staffing of event, facilitating all setup and operation
- Assisted with creating and executing member mixer nights to include wine tastings and specialty dinners, worked closely with the culinary team in menu development
- Executed all functions, running weddings, corporate events, and other events for up to 150 guests
- Guest/client relationship management
- Created and implemented SOP for the booking and sale of events
- Managed inventory levels, ensuring timely stock replenishment for sales activities.
Food & Beverage Supervisor
St. Regis Resort
Dana Point, CA
01.2011 - 01.2016
- Maintained Five Star / Five Diamond service and hospitality guest experiences, training and development of all front of house staff and dining room management
- Responsible for bar management and controlling beverage costs
- Created specialty cocktail menus to maximize profitability and guest experience
- P&L, inventory, payroll, invoicing
- Prepared all front of house staff scheduling, managed and controlled labor costs
- Supervised special events from 14 to 150 guests, collaborated closely with the culinary team to create bespoke menus for client events
Interim General Manager
Patina Restaurant Group
Orange County, CA
01.2008 - 01.2008
- Re-established sound operational principals in preparation for the re-launch of ‘Leatherby’s Café Rouge’ at the Orange County Performing Arts Center
- P&L, inventory, staffing, cleanliness, aesthetic improvements, new dinning-room supplies, floor management, special events, training, and service
- Assisted with the development, roll-out and implementation of West Coast Region training program to Patina’s West Coast Region restaurants
Training and Operations Manager
Patina Restaurant Group
Orange County, CA
01.2007 - 01.2008
- Led the openings for: ‘Tutto Italia’ at Disney’s Epcot Center in Orlando Florida, ‘Paper Fish’ in Beverly Hills California, and for the Patina acquisition of the ‘Mammoth Mountain Ski Resort’ in Mammoth, California
- Responsible for all hourly and management training activities for Patina’s high volume restaurants in Downtown Disney: ‘Tortilla Jo’s,’ ‘Naples Ristorante,’ ‘Catal Restaurant,’ ‘Uva Bar,’ generating combined annual gross sales in excess of $27 million
- Established eight-week management training program, established a new training program for hourly employees, created new training manuals and materials - both general and unit specific, conducted training classes for new and existing staff, certified trainers to train new service staff, and certified over 200 staff through the T.I.P.S. Alcohol Awareness Training
- Provided hands-on support to front-of-house management to monitor management, staff, and service
Training Manager
Patina Restaurant Group
Orange County, CA
01.2004 - 01.2007
- Re-established sound operational principals in preparation for the re-launch of ‘Leatherby’s Café Rouge’ at the Orange County Performing Arts Center
- P&L, inventory, staffing, cleanliness, aesthetic improvements, new dinning-room supplies, floor management, special events, training, and service
- Assisted with the development, roll-out and implementation of West Coast Region training program to Patina’s West Coast Region restaurants
Education
High School Diploma -
School of Hard Knocks
Los Angeles, CASkills
- Strong Servant Based Leader
- Collaborative Team Player
- Experienced in Employee & Office Administration
- Excel in High-Pressure Situations
- Customer Experience Driven
- Financial Management
- Excellent Communication Skills (Written and Verbal)
- Sales Event Planning/
- Catering & Banquet Services
- Detail Oriented Problem Solver
- Strong Work Ethic
Timeline
Leasing Sales/Assistant Community Manager
Avenue 5 Property Management
01.2024 - Current
Leasing Sales Professional
Greystar Property Management
01.2021 - 05.2024
Leasing Sales Professional
AMC LLC Property Management
01.2020 - 01.2021
Food & Beverage Manager
Marriott Hotels
01.2019 - 01.2020
Events Sales Coordinator and Food & Beverage Supervisor
Monarch Beach Resort (formerly St. Regis)
01.2016 - 01.2019
Food & Beverage Supervisor
St. Regis Resort
01.2011 - 01.2016
Interim General Manager
Patina Restaurant Group
01.2008 - 01.2008
Training and Operations Manager
Patina Restaurant Group
01.2007 - 01.2008
Training Manager
Patina Restaurant Group
01.2004 - 01.2007
High School Diploma -
School of Hard Knocks