Lisa Moncree
Lawton
Summary
Compassionate and detail-oriented healthcare professional with experience in patient advocacy, care coordination, and medical records management. Skilled in building trust with patients, navigating healthcare systems, and ensuring compliance and accuracy in all communications. Currently pursuing a Bachelor of Science in Health Administration, combining practical experience with academic training to deliver exceptional service in healthcare environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
Cigna / Accredo
10.2022 - 08.2023
- Scheduled specialty medication shipments and verified patient data in compliance with HIPAA standards
- Coordinated with providers for prescriptions, prior authorizations, and billing details
- Supported patients regarding billing inquiries, delivery updates, and account preferences
- Remote
Care Coordinator
Teleperformance
04.2023 - 05.2023
- Verified patient information to ensure account accuracy and eligibility
- Connected patients with community resources (shelters, transportation, food programs)
- Followed up to confirm patients were receiving consistent and appropriate care
- Remote
Customer Service Representative
Alorica
San Antonio, TX
09.2021 - 01.2022
- Resolved billing, fraud, and account access issues using one-call resolution
- Verified customer information for secure account handling
- Maintained high customer satisfaction through accuracy and empathy
General Clerk II
Serco
Lawton, OK
05.2016 - 10.2016
- Guided customers through healthcare plan options and coverage details
- Supported enrollment based on lifestyle and affordability
- Explained deductibles, billing, and out-of-pocket costs clearly and accurately
Education
Bachelor of Science - Health Administration
University of Phoenix
01-2026
Undergraduate Certificate - Human Resource Management
University of Phoenix
01-2022
Undergraduate Certificate - Medical Records
University of Phoenix
01-2022
Skills
- Patient Advocacy
- Multitasking
- CRM Systems
- HIPAA Compliance
- Team Collaboration
- Adaptability
- Patient care
- Verbal and written communication
- HIPAA compliance
- Claims processing
- Medical terminology
- Medication administration
Certification
- HIPAA Compliance
- Healthcare Customer Service & Patient Communication (in coursework)
- CRM Systems Proficiency (Salesforce and internal systems)
PROFESSIONAL ATTRIBUTES
- Dedicated to patient satisfaction and healthcare accessibility
- Ensures data accuracy and confidentiality across systems
- Recognized for clear communication, compassion, and efficiency
Timeline
Care Coordinator
Teleperformance
04.2023 - 05.2023
Patient Care Advocate
Cigna / Accredo
10.2022 - 08.2023
Customer Service Representative
Alorica
09.2021 - 01.2022
General Clerk II
Serco
05.2016 - 10.2016
Undergraduate Certificate - Human Resource Management
University of Phoenix
Undergraduate Certificate - Medical Records
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix