Lisa Montiel

LPN Case Manager

Prestige Care Inc.

02.2012 - 04.2023

Monitored quality indicators within the scope of practice to identify areas for improvement in patient care delivery processes.
Enhanced patient satisfaction through consistent communication with patients, families, and healthcare providers.
Assisted physicians in determining optimal treatment plans based on thorough assessments of patients'' needs and conditions.
Mentored new hires within the department, sharing knowledge and experiences for their professional growth and success in the role of LPN Case Manager
Managed complex cases involving multiple comorbidities, ensuring proper care coordination for improved health outcomes.
Advocated on behalf of patients to ensure they received appropriate resources, support, and access to necessary services.
Conducted comprehensive assessments and reassessments of patients'' needs, adjusting care plans as necessary to optimize health outcomes.
Served as a liaison between patients, families, and healthcare providers to ensure clear communication and prevent potential misunderstandings.
Educated patients and caregivers on healthcare protocols and processes.
Reviewed patient history to verify conditions and current medications.
Provided patient education on health care issues and prescribed medications.
Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Wound Care
PDPM
MDS
Participated in ongoing professional development opportunities to stay current on best practices within the field of nursing case management.
Provided compassionate end-of-life care to terminally ill patients, alleviating pain, discomfort, and anxiety during their final days.
Developed strong relationships with community partners to expand available resources for patients under my supervision.
Consistently met documentation requirements while maintaining confidentiality according to HIPAA regulations and organizational policies.
Collaborated with insurance companies to secure authorization for necessary treatments or medications without compromising patient care.