Lisa Moore
2111 Lawry Run Drive #101,NC
Summary
Talented Billing Representative familiar with billing standards, account assessments and collections procedures. Skilled in strengthening customer relationships, resolving issues and obtaining payments to bring accounts current. Friendly and knowledgeable professional with a diligent approach.
Overview
3
3
years of professional experience
Work History
Billing Representative
Spectrum Communications C
Charlotte, NC
10.2023 - 10.2023
- Reviewed and processed customer invoices, credits, and payments accurately.
- Maintained detailed records of billing information in the company's database.
- Investigated customer complaints related to billing issues.
Dispatcher Coordinator
CPI Security Systems Inc.
Charlotte, NC
03.2022 - 10.2023
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Provided support to officers by relaying critical information during emergencies.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
Billing Representative
Spectrum
Charlotte, NC
11.2020 - 02.2022
- Reviewed and processed customer invoices, credits, and payments accurately.
- Performed data entry to update customer accounts with payment details.
- Researched discrepancies between customer invoices and payments received.
- Analyzed account history to identify trends or irregularities in billing processes.
- Served as primary contact for internal departments concerning billing matters.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJSkills
- Medical Records Management
- Collections Understanding
- Account Monitoring
- Payment Collection
- Account Reviews
- Data Entry Experience
Timeline
Billing Representative
Spectrum Communications C
10.2023 - 10.2023
Dispatcher Coordinator
CPI Security Systems Inc.
03.2022 - 10.2023
Billing Representative
Spectrum
11.2020 - 02.2022
High School Diploma -
Atlantic City High School
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