Lisa Moore
Conway,AR
Summary
Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Overview
15
15
years of professional experience
Work History
Benefits Manager
Denali Water Solutions
Russellville, USA
02.2023 - Current
- Developed and administered employee benefit programs, including health insurance, 401 plans, vacation and sick leave policies, and disability benefits.
- Coordinated open enrollment periods by creating timelines, developing materials, scheduling meetings.
- Assessed compliance with plan frameworks, company standards and legal statutes.
- Managed vendor relationships with third-party providers of benefits services.
- Generated reports on utilization rates, costs associated with different plans.
- Promoted from Benefits Supervisor to Benefits Manager in less than one year.
Director of Human Resources
Goodwill Industries of Arkansas
Little Rock, USA
06.2022 - 12.2022
- Created a positive work environment by promoting team building initiatives and resolving conflicts between employees.
- Analyzed employee data to identify trends and potential areas of improvement.
- Counseled managers on disciplinary actions when necessary.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Conducted performance reviews for employees in all departments.
- Promoted from Human Resources Business Partner to Director within 3 months.
Human Resources Manager
Sinco, Inc.
Conway, USA
11.2019 - 05.2022
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Handled employee discipline and termination to address policy infractions.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Created streamlined payroll processes to increase accuracy and boost productivity.
- Processed and issued paychecks and earnings statements.
- Calculated and managed deductions for group health, life and disability insurance premiums.
- Provided HR consultation services to leadership and department heads.
- Reported on workplace health and safety compliance to superiors.
- Developed employee orientation and training programs for new hires.
- Recruited new employees and built relationships, driving visibility.
DME Administrator
Apex Medical Rental, Inc.
Conway, USA
11.2014 - 11.2019
- Maintained records of patient information, including insurance coverage, billing information, and delivery details.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Oversaw billing processes associated with claims submission for payment from Medicare and Medicaid or private insurance companies .
- Analyzed competitors and market trends to facilitate business growth.
- Supervised staff of DME technicians, ensuring that all orders were filled accurately and in a timely manner.
- Resolved customer complaints regarding DME products or services in a professional manner.
Location Administrator
Crescent Services, LLC
Damascus, USA
11.2011 - 11.2014
- Facilitated the process of bringing on board and coaching new hires.
- Guaranteed compliance with relevant employment regulations.
- Devised and executed efficient procedures.
- Coordinated with local authorities regarding permits required for worksite operations.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Facilitated training sessions for new employees on company policies and procedures.
- Created and implemented policies and procedures for staff members to follow in order to maintain a safe working environment.
Neurosurgery Physician Assistant
Arkansas Back Institute
Conway, USA
08.2010 - 11.2011
- Managed hospital rounds ensuring timely completion of orders while providing direct patient care.
- Instructed patients on preventive health care, medical problems, medications, and prescribed treatments.
- Documented lab results, diagnoses and treatments for review by attending physician.
- Assisted physicians with skilled support during surgeries and complicated medical procedures.
- Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history.
- Managed employee shift scheduling and over saw timecard recording.
Staffing Administrator
Career Staffing Services
Maumelle, AR
12.2009 - 08.2011
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Created marketing materials to attract new candidates.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Prepared offer letters for successful candidates according to company guidelines.
- Analyzed current staffing levels against projected future needs in order to ensure adequate coverage at all times.
- Wrote job descriptions and posted to job boards.
Education
Bachelor of Science Degree -
Arkansas State University
Skills
- Human Resources Leadership
- HR policies development and procedures implementation
- Employee relations and retention
- Employee handbook development
- Policy development and enforcement
- Human resources operations
- Diversity and inclusion
- Performance assessment and appraisal
- Grievance handling and redressal
- Regulatory and legal compliance
- Staff Orientation Program Management
- Staffing and recruiting professional
- Strategic Succession Planning
- Microsoft office and docusign
- Payroll administration
- Employment Regulations Understanding
- Microsoft office proficiency
- HRIS management
- Regulatory Compliance
- Benefits and compensation management
Qualifications Summary
Professional with excellent communication skills, detail oriented, analytical thinker, and self-motivated problem solver. I am experienced in numerous HRIS systems, MS Office Suite, and several accounting systems. I am experienced in all aspects of Human Resources including: recruiting, onboarding, benefits, payroll, and employee relations.
References
References available upon request.
Timeline
Benefits Manager
Denali Water Solutions
02.2023 - Current
Director of Human Resources
Goodwill Industries of Arkansas
06.2022 - 12.2022
Human Resources Manager
Sinco, Inc.
11.2019 - 05.2022
DME Administrator
Apex Medical Rental, Inc.
11.2014 - 11.2019
Location Administrator
Crescent Services, LLC
11.2011 - 11.2014
Neurosurgery Physician Assistant
Arkansas Back Institute
08.2010 - 11.2011
Staffing Administrator
Career Staffing Services
12.2009 - 08.2011
Bachelor of Science Degree -
Arkansas State University