Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Lisa Morgan

Bethlehem,PA

Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sephora Beauty Team Lead

Sephora
Quakertown, PA
07.2021 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Motivated staff through positive reinforcement techniques.
  • Maintained accurate records of employee attendance and task completion times.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.

Clinique Counter Manager

Ulta
Allentown, PA
08.2018 - 07.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted customers with product selection, application and purchase decisions.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Organized promotional events to increase sales volume.
  • Monitored stock levels to ensure sufficient supply of products.
  • Provided demonstrations of cosmetic products to potential buyers.

Preschool Teacher Leader

Creative Childrens Center
Allentown, PA
03.2016 - 08.2018
  • Planned, organized and supervised daily activities for preschoolers.
  • Facilitated developmentally appropriate learning activities to promote physical, social, emotional and cognitive growth.
  • Provided a safe and nurturing environment for children to learn and explore their interests.
  • Monitored the progress of each child's development and documented observations in an individualized portfolio.
  • Developed lesson plans that incorporated educational objectives while also engaging young learners.
  • Collaborated with parents to ensure they were informed of their child's progress in school.
  • Assisted in maintaining records related to student performance, attendance and other pertinent information.
  • Mentored new teachers on effective teaching strategies and classroom management techniques.

Skills

  • Trend tracking
  • Regulatory Compliance
  • Schedule Management
  • Production Monitoring
  • Performance monitoring
  • Quality Control

Certification

  • Cosmetolo

Timeline

Sephora Beauty Team Lead

Sephora
07.2021 - Current

Clinique Counter Manager

Ulta
08.2018 - 07.2021

Preschool Teacher Leader

Creative Childrens Center
03.2016 - 08.2018
  • Cosmetolo

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Lisa Morgan