Lisa Huntley
Elyria
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Food and Beverage Server
Olive Garden
Elyria
10.2012 - Current
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties by showing how to Serve, Bartend and Host.
- Led team in carrying out day-to-day tasks with customer service program in mind.
Office Representative
Charles Chapman State Farm
Bowling Green
07.2025 - 01.2026
- Assisted customers with policy inquiries and claims processing.
- Maintained accurate records of customer interactions and transactions.
- Greeted clients and provided information about insurance products.
- Scheduled appointments and managed the office calendar efficiently.
- Handled incoming calls, directing them to appropriate staff members.
- Processed payments and updated customer accounts promptly.
- Performed data entry into various computer systems while ensuring accuracy of information entered.
Dispatcher
All Pro Freight Systems
Westlake Oh
10.2022 - 08.2023
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored changes in delivery schedule and communicated changes to customers.
- Managed paperwork and necessary information required for client shipments.
- Relayed information between drivers and recipients regarding ETA and potential delays.
Customer Success Rep
Compass Health Brands
Middleburg Heights
12.2020 - 07.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Exceeded company productivity standards on consistent basis.
Logistics Coordinator
Partnership
Oberlin
07.2017 - 04.2020
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Dispatched information to service providers to schedule freight movement.
- Verified compliance with federal, state and local regulations regarding dispatch operations and safe driving.
- Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
- Conducted research on logistics operations and performed literature reviews, interviews and site visits.
Education
Early Childhood Education
Lorain County Community College
Elyria, OHCommunication Disorders
Bowling Green State University
Bowling Green, OHSkills
- Office equipment proficiency
- Inbound and Outbound Calling
- Technologically savvy
- Call Center Operations
- Problem-solving abilities
- Freight operations
- Shipping and receiving understanding
- Transportation solution development
- Sales expertise
- High-energy attitude
- Verbal and Written Communication
- Dispatch Recordkeeping
- Data Entry
- Customer Relationship Management
Accomplishments
- Sales - Consistently generated additional revenue through skilled sales techniques.
- Recognized as Employee of the month for outstanding performance and team contributions.
Certification
- Property and Casualty license July 2025
- Health and life insurance license October 2025
Timeline
Office Representative
Charles Chapman State Farm
07.2025 - 01.2026
Dispatcher
All Pro Freight Systems
10.2022 - 08.2023
Customer Success Rep
Compass Health Brands
12.2020 - 07.2022
Logistics Coordinator
Partnership
07.2017 - 04.2020
Senior Food and Beverage Server
Olive Garden
10.2012 - Current
Early Childhood Education
Lorain County Community College
Communication Disorders
Bowling Green State University