Lisa Neal

The ability to perform excellent customer service skills, assign and check out rooms correctly in the Hilton system

• Advised housekeeping staff of rooms vacated and ready for cleaning.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Resolved customer complaints in a professional manner while maintaining high standards of service quality.

• Researched current market trends to identify potential opportunities for clients.
• Analyzed new markets and developed referral networks to locate new loan prospects.
• Generated new business and boosted sales using extensive knowledge, target market penetration, partner relationships and customer care techniques.

• Transported clients to doctor appointments and social events.
• Took initiative to ensure all tasks were completed efficiently within the designated time frame.
• Provided emotional support and companionship to patients.
• Planned optimal meals based on established nutritional plans.
• Managed patient transportation and appointment scheduling.

• Researched current market trends to identify potential opportunities for clients.
• Located and suggested loan packages that met client needs and priorities.
• Updated existing database regularly with new customer information and changes in policies and procedures.
• Educated clients on the implications of changes in mortgage rates.
• Analyzed new markets and developed referral networks to locate new loan prospects.