Lisa Neal
Gurnee,IL
Summary
Professional with extensive experience in front desk operations and guest relations. Utilizes strong communication and organizational skills to enhance guest experiences. Knowledge of hospitality software and procedures ensures efficient service delivery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Guest Services Receptionist
Courtyard by Marriott
04.2022 - Current
- Welcome guests with warmth and professionalism during check-in and check-out.
- Process reservations, and guest requests efficiently.
- Manage incoming calls and inquiries pertaining to registration of guests, local attractions and travel directions.
- Handle billing, post charges to ledger and collect payments.
- Maintain accurate records of guest interactions for service improvement.
- Complete required shift-specific checklist.
- Complete the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
- Ensure cleanliness of front desk, refreshment stations, and lobby areas.
Scheduling Coordinator
Assured Healthcare Staffing
03.2021 - 03.2022
- Coordinated daily, weekly and long-term schedules for 30+ Nurse members, ensuring optimal coverage and productivity.
- Utilized scheduling software to streamline operations and minimize conflicts in staff assignments.
- Monitored staffing levels, proactively addressing shortages through effective communication with Nurses.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
- Contributed to team success by providing backup scheduling support during peak times.
- Kept high average of performance evaluations.
Front Desk Receptionist
@properties LLC
05.2015 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed approximately 30-40 incoming calls, emails and faxes per day from customers.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Education
No Degree - Business Administration
College of DuPage
Glen Ellyn, ILSkills
- Customer service
- Effective communication
- Time management
- Multitasking
- Front desk operations
- Reliability
- Organizational skills
- Check-in and Check-out procedures
Timeline
Guest Services Receptionist
Courtyard by Marriott
04.2022 - Current
Scheduling Coordinator
Assured Healthcare Staffing
03.2021 - 03.2022
Front Desk Receptionist
@properties LLC
05.2015 - 02.2022
No Degree - Business Administration
College of DuPage