Lisa Newbanks
Wheeling,USA
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Cricket Representative
Cricket
Palatine, IL
09.2025 - Current
- Sales and Customer service
- Managed customer inquiries, providing accurate information and resolving issues efficiently.
- Developed and maintained strong relationships with customers to enhance satisfaction and loyalty.
- Trained new staff on product knowledge and customer service best practices to ensure consistency.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Contributed to team sales goals by upselling products and services to customers.
Cricket Rep
Cricket
Schaumburg, IL
10.2022 - 04.2023
- Sales and Customer service
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Educated customers on product features and promotions, enhancing their shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Collaborated with team members to maintain store presentation and merchandising standards.
- Monitored inventory levels, assisting in stock replenishment for optimal product availability.
- Trained new representatives on customer engagement strategies and operational procedures.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Collaborated with team members to achieve monthly sales targets.
H/W Temps LLC
Bensenville, IL
10.2022 - 10.2022
- Processing packages for UPS
Homemaker
Schaumburg, IL
08.2022 - 10.2022
- Stayed home and provided for my kids
IHOP
Leon Valley, TX
02.2022 - 08.2022
- Combo/prep. Food prep, dish washing, and general cleaning
Homemaker
Leon Valley, TX
09.2017 - 08.2022
- Stayed home and provided for my kids
Abrica
09.2016 - 09.2017
- Abrica was a call center with various customers.
- I did credit card applications and status checks for Bank of America and
- Worked with Loan Officers for auto loan status checks.
Homemaker
Minneapolis, MN
02.2014 - 09.2016
- Stayed home and provided for my kids
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Client services
- Sales support
- Performance improvement
- Account servicing
- Sales expertise
- Product expertise
Timeline
Cricket Representative
Cricket
09.2025 - Current
Cricket Rep
Cricket
10.2022 - 04.2023
H/W Temps LLC
10.2022 - 10.2022
Homemaker
08.2022 - 10.2022
IHOP
02.2022 - 08.2022
Homemaker
09.2017 - 08.2022
Abrica
09.2016 - 09.2017
Homemaker
02.2014 - 09.2016