Lisa Nguyen
San Diego,CA
Summary
Expert in strategic event management and client partnerships, delivering complex events with a focus on revenue growth and operational excellence. Proficient in data-driven forecasting and cross-functional collaboration to enhance event execution. Dedicated to optimizing housing solutions and ensuring client objectives are met.
Overview
20
20
years of professional experience
Work History
Senior Account Executive
onPeak | GES
09.2006 - Current
- Manage large-scale events with up to 18,000 peak rooms / 75,000+ total room nights, optimizing hotel block performance and revenue
- Lead end-to-end execution of event housing programs, serving as primary client partner for strategy, delivery, and relationship management
- Advised clients on concessions, VIP housing, and booking strategies, enhancing overall event success
- Led onsite operations for housing execution, client support, and attendee engagement, ensuring smooth event experience
- Analyze pickup trends, historical data, and budgets to drive forecasting, reforecasting, and revenue growth strategies
- Develop and manage project timelines, ensuring all milestones and deliverables are achieved
- Oversee event setup and QA within COMPASS system, ensuring seamless website and registration launch
- Delivered post-event reports, financial reconciliations, and strategic recaps to inform future planning
Director / Senior Event Management Leadership
onPeak | GES
09.2006 - Current
- Led and developed team of Event Managers, enhancing accountability and fostering professional growth
- Established and enforced operational standards for budget adherence, timeline management, and service level compliance
- Streamlined cross-functional communication and processes, boosting execution quality and operational efficiency
- Spearheaded PCI compliance initiatives, redesigning workflows and implementing company-wide standards
- Partnered with internal stakeholders to enhance systems, processes, and overall event delivery
Event Manager → Senior Event Manager (Progressive Roles)
onPeak | GES
09.2006 - Current
- Directed client, hotel, and attendee communications, ensuring seamless event execution and enhancing attendee experience
- Conducted onsite event management, performing hotel audits and resolving issues in real-time to maintain event flow
- Managed housing and registration for complex events, facilitating participation of 200+ domestic and international exhibitors
- Negotiated hotel concessions, ensured contract compliance, and resolved post-event billing
- Trained and onboarded new team members on systems, processes, and service standards
Education
Bachelor of Science - Business Management
Bauder College
Atlanta, GASkills
- Event Strategy & Execution
- Housing & Registration Management
- Revenue Forecasting
- Team Leadership & Development
- Cross-Functional Collaboration
- Process Improvement
- Data Analysis & Reporting
- Client Relationship Management
- Onsite Event Operations
- Event management
Accomplishments
• Employee of the Year, onPeak
Timeline
Senior Account Executive
onPeak | GES
09.2006 - Current
Director / Senior Event Management Leadership
onPeak | GES
09.2006 - Current
Event Manager → Senior Event Manager (Progressive Roles)
onPeak | GES
09.2006 - Current
Bachelor of Science - Business Management
Bauder College