Lisa Nicks-Williams
New Braunfels,TX
Summary
An experienced professional seeking to utilize and learn collection techniques, claims processing, payments, pursuing past due balances along with analyzing, and managing medical health records information. Open to a challenging career that allows opportunity to further current knowledge in billing and insurance collections.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant
Primrose Schools
08.2021 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to over 20 employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Created and updated records and files to maintain document compliance.
Team Leader (Supervisor), Sergeant E-5
US Army - Military Police
08.2018 - 03.2021
- Supervised a diverse team in law enforcement operations, overseeing weapon security and ensuring compliance with military, federal, and host nation laws.
- Excelled as an active listener in high-stress situations, managing over 100 sensitive law enforcement operations with a focus on confidentiality and effective communication.
- Served as a subject matter expert in applying laws and regulations, conducting investigations, and preparing detailed reports on misconduct.
Senior Case Worker, Sergeant E-4
US Army - Military Police
08.2016 - 01.2018
- Managed night shift law enforcement operations at a joint DOD base, supervising small teams officers and ensuring the safety of over 12,000 residents and assets worth $3.8 billion.
- Participated in over 100 law enforcement safety operations, exhibiting exceptional problem-solving skills and emergency response planning.
- Showcased outstanding leadership, training team members without incurring extra costs and achieving significant improvements in organizational productivity.
Education
Certification - CPC - Medical Billing And Coding
AAPC
Remote2024
Certification - Nursing Assistant
Journey Medical Training
Frisco, TX04.2022
Skills
- Detail-Oriented: Proficient in ensuring meticulous accuracy vital for coding and documentation
- Analytical Skills: Skilled in analyzing and interpreting complex information for accurate coding/billing
- Regulatory Compliance: Experienced in adhering to strict laws and regulations applicable in medical coding/billing
- Organizational Skills: Demonstrates strong organizational capabilities essential for managing medical records
- Communication Skills: Effective communicator, crucial for collaboration in healthcare coding teams
- Database entry
- Telephone reception
- Customer Engagement
- HIPPA
- Medical Terminology
- Administrative Support
- Microsoft Outlook
- Appointment Scheduling
- Familiarity of ICD -10/CPT Coding
Timeline
Office Administrative Assistant
Primrose Schools
08.2021 - 11.2023
Team Leader (Supervisor), Sergeant E-5
US Army - Military Police
08.2018 - 03.2021
Senior Case Worker, Sergeant E-4
US Army - Military Police
08.2016 - 01.2018
Certification - CPC - Medical Billing And Coding
AAPC
Certification - Nursing Assistant
Journey Medical Training