Lisa Northrup

• Participate in screening and hiring process, providing direct supervision, ongoing staff development and coaching to achieve metric-driven targets
• Enhance communication within the team by holding regular meetings and encouraging open dialogue among all members
• Collaborate with market leadership to achieve interdisciplinary team goals
• Assist in development, documentation, and implementation of departmental policies and procedures
• Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks, inbound and outbound call monitoring
• Evaluate employee performance, perform quality audits, including HIPAA compliance

· Reviewed insurance contracts, provider manuals, and other documentation to gain thorough understanding of payment methodologies

· Contacted insurance companies to resolve underpayments and arrange for payment on behalf of client

· Identified underpayment trends to maximize revenue and make recommendations for data mining projects

· Edited training manual for new employees

· Assisted with new employee training

· Top revenue generator

· Edited dictation for a variety of medical reports such as history and physicals, consultations, operations, emergency room visits, discharge summaries, GI procedures

· Recognized inconsistencies and mistakes in medical terms, laboratory values, etc., referring to dictionaries, drug references, and other sources on anatomy, physiology, and medicine

· Formatted and edited documentation using the AHDI Book of Style; HIPAA compliant

· Consistently achieved high QA accuracy score