Jocelyn Ramos
Glendale,California
Summary
Dedicated RN with 29 years work experience. Currently, working in Kaiser Permanente-Los Angeles Medical Center (LAMC) as Case Manager/ ECC/SNP/Transition in the LTC Department and also in Kaiser Permanente Panorama City as a Case Manager in the inpatient/Emergency Department/ECC. As a Case Manager, I am adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Acute care setting experience in the Medical-Surgical/Oncology Unit, Postpartum, Nursery and Pediatrics (MCH), as well as Nurse3-charge nurse in the Neonatal Intensive Care Unit, providing care to diverse and multicultural populations. Professionally trained registered nurse with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.
Achievements:
Dr. Akshay Manek (Assistant Area Medical Director-AAMD in Kaiser Permanente Medical Center Panorama City), recognition given through email last 5/26/22 to Elisse S.Taylor-Brebes for an Outstanding Coordination of multiple nonmember transfers as an Emergency Room- Case Manager.
Specialized in Medical-Surgical/Oncology for 21 years. Provided critical evaluation of oncology patients, and managed complex medication/treatment regimens like chemotherapy treatments.
Previous history of management experience. Assistant Department Administrator (ADA) with almost 9 years of administrative experience in the hospital environment in Kaiser LAMC. Responsible and a dynamic Assistant Department Administrator with excellent communication skills, flexibility, and self-motivation skills.
Achievements:
1. Nominated as one of the Nurse of the Year in Kaiser LAMC in 2004.
2. One of the first 5 Assistant Department Administrators to be a part of the Care Experience project of Kaiser LAMC that was rolled out in 2013. As part of the Care Experience team, gave in services and training to different Medical-Surgical, Telemetry and Critical Care units regarding Care Experience and Affordable Care Act.
3. Awarded with an Everyday Heroes Award by Dr. Benjamin Chu in 2013 in preventing a patient from endangering himself along with 2 other staff nurses in the unit.
4. Chosen to be a part of a project-Kindness Training Simulation Team training all inpatient LAMC staff September 2018.
5. Invited to be a speaker for the relief Charge Nurse Training March 2018 and October 2018.
6. One of the Downtime leads for the whole Kaiser LAMC and Kaiser Mental Health during system upgrades in Health Connect.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Case Manager/Extended Care Coordinator(ECC)
Kaiser Permanente Los Angeles Medical Center (LAMC
01.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Coordinates the needs of patients in the Special Needs Program (SNP)/Transition.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
Case Manager
Kaiser Permanente Medical Center-Panorama City
02.2022 - Current
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Collaborated with external agencies to meet educational and transitional needs of students.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Developed positive relationships with parents to foster communication and encourage involvement for student growth.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
- Developed and implemented comprehensive case management plans to address client needs and goals.
Staff Nurse, Registered Nurse
Kaiser Permanente Medical Center-Panorama City
01.2021 - 02.2022
- Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health.
- Assessed medical status of patients pre-and post-operation by checking vital parameters and supervising food intake.
- Managed elements of patient care from admission to discharge or transfer to other units.
- Identified learning needs of patients and families and responded with advocacy and health education.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Assessed physical, psychological, physiologic and cognitive status of patients.
- Ordered, interpreted and evaluated diagnostic tests to identify and assess patient condition.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process and management, and lifestyle options.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Directed patient care by initiating and following through with the plan of care, continuing care, and discharge instructions.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administer chemotherapy medications and varied chemotherapy regimens to patients with varied oncology diagnoses.
Staff Registered Nurse
Glendale Adventist Medical Center
10.2019 - 07.2022
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals.
- Managed elements of patient care from admission to discharge or transfer to other units.
Assistant Department Administrator
Kaiser Permanente Medical Center- Los Angeles
01.2011 - 06.2019
- Oversee and managed clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism in a Medical Surgical/Oncology Unit
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Contributed substantially to successful department JCAHO accreditation
- Ensured HIPAA compliance. Effectively managed clinical oversight for 32-bed unit
- Ensured efficacy of treatments through monitoring of treatment regimens. Trained new staff on quality control procedures
- Followed infection control procedures. Maintained all confidential personnel files, license and CPR compliance records
- Strong leader for nursing personnel assigned to the unit/shift
- Self-directed with astute judgment skills
- High level of personal accountability
- Liaised between patients and physicians to ensure patient comprehension of treatment plans. Instructed patients and family members on proper discharge care
- Coordinated and executed individualized patient care while acting as a patient advocate Closely monitored acute conditions
- Participated in unit-based Quality Assurance Program Delegated staff nurse duties
- Oversees that there's proper workflow of the staff (ward clerk, nursing attendants, registered nurses) is observed accordingly
- Checks for any deficiencies and resolves workflow issues
- Gives probationary and yearly evaluations to staff with corresponding mentoring on areas of deficiencies and reinforces on areas of strengths
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Staff Nurse-Registered Nurse
Kaiser Permanente Medical Center- Los Angeles
10.2002 - 01.2011
- Performs assessment, planning, implementation and evaluation of patient care
- Plan appropriate nursing care plans involving patient, family, and other related health care providers
- Provides patient education and teachings regarding treatments, procedures and medications related to their care and needs
- Collaborates with physicians and other interdisciplinary teams regarding management of care for patient
- Administers chemotherapy medications to patients
- Ordered, interpreted and evaluated diagnostic tests to identify and assess patient condition
- Monitored patients' conditions and reported changes in physical ability, appearance and behavior to discuss treatment with physicians
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns
- Updated patient charts using Epic with data such as medications to keep records current and support accurate treatments
- Acts as the relief charge nurse in the unit
- Designated as a preceptor for new employees by the Department Administrator
Staff Nurse-Registered Nurse
Garfield Medical Center
02.2001 - 02.2003
- Primary care, assessment and evaluation of Postpartum, Neonatal and Pediatric patients
- Managed care for postpartum patients until discharge
- Performed lab tests and communicated abnormal results to physicians
- Instructed patients and family members on proper discharge care
- Closely monitored acute conditions
- Developed and implemented nursing care plans
- Developed patient information obtained from interviews
- Performed basic physical assessments of newborn and infants
- Followed infection control procedures
Staff Nurse-Registered Nurse
National Children's Hospital
12.1994 - 07.1997
- Worked as a staff nurse in a Pediatric hospital
- Provided assessments, plan of care, implementation and evaluation of patient care to pediatric patients
- Acts as a relief charge nurse in the unit
Charge Nurse-Nurse
Gat Andres Bonifacio Memorial Medical Center, Metro Manila
01.1999 - 09.1999
- Charge nurse (Nurse 3) in a Neonatal Care Unit
- Self directed with astute judgement skills
- High level of personal accountability
- Assisted staff nurses on critical situations on newborns Assists physicians during examination and treatment, recording all care information accurately and concisely
- Communicates newborn's condition to other care team members and the family
- Monitors and adjusts incubators, ventilators and other specialized equipments on a constant basis
- Leads staff in providing proper and standardized care for all newborns
Education
Bachelor of Science -
Philippine Christian University-Mary Johnston College of Nursing
Manila, Philippines03.1993
High School Diploma -
Grace Christian High School
Manila, Philippines03.1989
Skills
- Productivity planning- advanced
- Strong clinical judgement- advanced
- Palliative care awareness- advanced
- Porta-cath access and care- advanced
- PICC line care- advanced
- Tracheostomy Care- advanced
- Hospice Care
- Intravenous catheter placement- advanced
- Strong leadership skills
- Strategic planning and execution of unit needs-advanced
- CPR
- Hospice Care
- Infection control
- Leadership skills
- Assists physicians
- Mentoring
- Oncology-chemotherapy infusion
- Knowledge on radiation
- Palliative care
- Patient advocate
- Patient care
- Evaluate patients
- Personnel
- Primary care
- Quality control
- Quality Assurance
- Recording
- Strategic planning
- Treatment plans
- Plan of care
- Staff performance evaluation
- Conducting staff meetings
- Nursing staff support
- Training staff
- Staff assignments
- Administrative staff supervision
- Staff training and development
- Staff orientation
- Educational staff supervision
- Staff leadership and supervision
- Nursing staff workflows
- Staff motivator
- Staff Evaluation
Certification
BLS-Basic Life Support/American Heart Association-exp. 02/2022
ACLS/American Heart Association- exp. 11/2021
ONS/ONCC Chemotherapy Immunotherapy Certificate Course- exp.11/2021
Basic ECG Interpretation Course- current 11/2021
Management of Assaultive Behavior(AB 508)- exp.2/2021
Oncology Nursing Society member
American Nurses Association member
MSN in Education- ongoing- Capella University started- 4/2021 (member of Sigma Theta Tau honor society)
(member of The National Society of Leadership
and Success honor society)
Additional Information
- Professional Licenses and Certifications , California Board of Registered Nursing- License# 571756
Timeline
Case Manager/Extended Care Coordinator(ECC)
Kaiser Permanente Los Angeles Medical Center (LAMC
01.2023 - Current
Case Manager
Kaiser Permanente Medical Center-Panorama City
02.2022 - Current
Staff Nurse, Registered Nurse
Kaiser Permanente Medical Center-Panorama City
01.2021 - 02.2022
Staff Registered Nurse
Glendale Adventist Medical Center
10.2019 - 07.2022
Assistant Department Administrator
Kaiser Permanente Medical Center- Los Angeles
01.2011 - 06.2019
Staff Nurse-Registered Nurse
Kaiser Permanente Medical Center- Los Angeles
10.2002 - 01.2011
Staff Nurse-Registered Nurse
Garfield Medical Center
02.2001 - 02.2003
Charge Nurse-Nurse
Gat Andres Bonifacio Memorial Medical Center, Metro Manila
01.1999 - 09.1999
Staff Nurse-Registered Nurse
National Children's Hospital
12.1994 - 07.1997
Bachelor of Science -
Philippine Christian University-Mary Johnston College of Nursing
High School Diploma -
Grace Christian High School
BLS-Basic Life Support/American Heart Association-exp. 02/2022
ACLS/American Heart Association- exp. 11/2021
ONS/ONCC Chemotherapy Immunotherapy Certificate Course- exp.11/2021
Basic ECG Interpretation Course- current 11/2021
Management of Assaultive Behavior(AB 508)- exp.2/2021
Oncology Nursing Society member
American Nurses Association member
MSN in Education- ongoing- Capella University started- 4/2021 (member of Sigma Theta Tau honor society)
(member of The National Society of Leadership
and Success honor society)
Similar Profiles
Ryann WitherspoonRyann Witherspoon
Travel Nurse at Kaiser Los Angeles Medical Center (LAMC)Travel Nurse at Kaiser Los Angeles Medical Center (LAMC)
Ana LopezAna Lopez
ED Ward Clerk at Kaiser Permanente, Los Angeles Medical CenterED Ward Clerk at Kaiser Permanente, Los Angeles Medical Center
Rodrigo RamirezRodrigo Ramirez
Assistant Department Administrator at Kaiser Permanente, Los Angeles Medical CenterAssistant Department Administrator at Kaiser Permanente, Los Angeles Medical Center