Sandra J. Coleman

Chronic Population Management

• Assess insured members telephonically, evaluating needs and requirements to develop individual plan of interventions to achieve and/or maintain optimal wellness state
• Managed over 60 patient calls per day.
• Instructed patients and families and was able to facilitate interaction with resources appropriate for care and patient's health.
• Provide proactive telephonic outreach to eligible Kaiser members, engaging participation in care management programs.
• Comply with performance and reporting standards as defined by Kaiser Permanente
• Assess /educate geriatric patients and caregivers and provided resources for dementia care
• Provided in person care and help with medications and treatment
• Assist with medication management
• Assist with long term placement or care at home as needed.

• Provided leadership for team of case managers that consistently managed average length of stay within projected budget according to InterQual guidelines.
• Clinical Liaison
• Assess catastrophic trauma and chronically ill patients for placement at Kindred facilities for long term acute care.
• Educate health care professionals, family members and insurance companies regarding our company programs, services and quality care.
• Plan and implement policy and procedures for patient care and operation of the hospital.
• Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
• Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
• Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.