Lisa Nowakowski

Skogen's Festival Foods

Greenfield , WI

06.2021 - Current

Trained new staff on customer service best practices to ensure a high-level of service delivery.
Assigned and monitored daily tasks of the guest services team members.
Ensured guests received excellent service by developing and maintaining positive relationships with customers.
Monitored customer satisfaction levels through surveys, guest comments and feedback.
Resolved customer complaints promptly and professionally while ensuring a high level of customer satisfaction.
Performs tasks delegated by the Guest Services Manager, as well as assists the Guest Services Manager with any tasks
Ensure Guest Services operating procedures are known and being followed
Responsible for the department's timekeeping accuracy. Communicate to HR regarding any missing punches, absences, or schedule issues
Assists with check-ins, interviewing, onboarding, department meetings, labor management and associate accountability
Manages communication through emails, one to one meetings, or department meetings
Ensures all department standards are being met in the bookkeeping department.
Responds to guest inquiries regarding offers, promotions and events
Performs other duties as assigned