Lisa Nowakowski
Milwaukee,WI
Summary
To secure a position utilizing my skills and abilities in a company that offers the opportunity for growth and advancement.
Overview
3
3
years of professional experience
Work History
Assistant Guest Services Manager
Skogen's Festival Foods
Greenfield , WI
06.2021 - Current
- Trained new staff on customer service best practices to ensure a high-level of service delivery.
- Assigned and monitored daily tasks of the guest services team members.
- Ensured guests received excellent service by developing and maintaining positive relationships with customers.
- Monitored customer satisfaction levels through surveys, guest comments and feedback.
- Resolved customer complaints promptly and professionally while ensuring a high level of customer satisfaction.
- Performs tasks delegated by the Guest Services Manager, as well as assists the Guest Services Manager with any tasks
- Ensure Guest Services operating procedures are known and being followed
- Responsible for the department's timekeeping accuracy. Communicate to HR regarding any missing punches, absences, or schedule issues
- Assists with check-ins, interviewing, onboarding, department meetings, labor management and associate accountability
- Manages communication through emails, one to one meetings, or department meetings
- Ensures all department standards are being met in the bookkeeping department.
- Responds to guest inquiries regarding offers, promotions and events
- Performs other duties as assigned
Education
Associate of Applied Science - Hospitality Management
Waukesha County Technical College
Pewaukee, WI12-1992
Skills
- Guest Relations
- Team Management
- Task Delegation
- Cross-Department Collaboration
- Complaint Handling
- Staff Training and Development
- Strong leadership
- Guest communication
- Policy Adherence
- Guest conflict resolution
- Guest Services
- Timely complaint resolution
- Team member development
- Customer rapport
20+ years in Banking
- Loan officer experience
- Bank reconciliation
- General Ledger reconciliation
- Account reconciliation
- Office management
- Customer service
- Sales
- ACH
- Wire transfer
Timeline
Assistant Guest Services Manager
Skogen's Festival Foods
06.2021 - Current
Associate of Applied Science - Hospitality Management
Waukesha County Technical College