Lisa Nucci

• Responsible for providing strategic direction, leadership overseeing the day-to-day operations of the campus to successfully achieve operational and academic goals
• Supervision and management of campus staff, including faculty, administration, and support teams
• Developing and implementing policies and procedures that improve efficiency
• Overseeing student services, enrollment, academics, career services, and financial aid
• Ensuring students have the resources and support needed to succeed in their programs
• Addressing student concerns and creating an environment conducive to learning and personal development
• Ensuring the campus adheres to all federal, state, institutional regulations and accreditation standards
• Managing compliance audits and ensuring that the school meets the standards of the accrediting agencies
• Full P&L responsibility; managing the campus budget, including resource allocation for departments and programs
• Ensuring that the school operates within its financial means while providing quality education
• Overseeing the procurement of equipment and supplies
• Ensuring that the campus facilities, including classrooms and training areas, are properly maintained and equipped
• Managing health and safety protocols within the campus environment
• Acting as a liaison between the campus and the corporate office or leadership team
• Ensuring open communication and collaboration with instructors, staff, and students to maintain a positive environment
• Working with the marketing team to drive enrollment and promote the programs offered by TWS
• Overseeing recruitment efforts and student retention programs

Appointed to serve on the Board of Directors for Heaven on Earth for Veterans, Inc., a nonprofit dedicated to alleviating veteran homelessness by providing affordable, quality housing for veterans in need.

• Provide managerial consultancy services to education healthcare and human resource organizations
• Conduct regular reviews of operations and identified areas for improvement
• Collaborate with teams to define, strategize, and implement marketing and web strategies
• Coordinate with stakeholders, customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Plan and monitor and implement technology-based learning programs
• Update training curriculum to integrate technology and enhance quality of learner experience

• Developed and led the West Palm Beach Campus and the College of Chiropractic Medicine to ensure quality delivery of educational services
• Responsible for meeting/exceeding accreditation standards and pass-rate score requirements
• Responsible for full oversight of admissions, student services, financial aid, bursar and registrar services, facilities, library services HR recruitment, hiring and management and KU Spine Care Clinic operations
• Monitored financial performance and implemented measures to ensure compliance with budgetary standards.
• Guided successful operation of campus
• Set appropriate and professional atmosphere, tone, and culture for campus
• Prepared and managed operational and capital budgets while ensuring fiscal stability and organizational alignment
• Full Profit and Loss (P&L) Oversight/Responsibility
• Set goals and led staff to meet/exceed goals
• Ensured delivery of quality educational services
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Acted as Campus Safety Authority with Crisis Response Team Oversight
• Developed and promoted a positive reputation of university in local community
• Coordinated major business functions across campus
• Ensured interdepartmental collaboration
• Led direct reports to include the Director of Admissions, Vice President of the College of Chiropractic Medicine, Financial Aid Director, Bursar, Dean of Academic Affairs, Director of Student Services, Executive Administrative Assistant.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Supported project management team for optimal performance.
• Identified opportunities to improve business process flows and productivity.
• Drove team engagement to achieve aggressive university targets.

• Oversaw all operational components of campus to meet agreed upon student service program delivery, strategic, financial, academic operations, and campus based institutional goals in support of student success
• Responsible for full oversight and leadership of student services, admissions, academic scheduling, retention committee, budget and finance, full profit and loss accountability, financial services, Title IX, IT, campus enterprise safety, security and incident command, local government relations, marketing and events, vendor and third-party relations, facilities management, oversight of all business-related metrics, and clinical coordination
• Demonstrated full expertise and one college approach to delivering optimum student support services
• Worked effectively with both campus and national team members to run successful campus operation to ensure student engagement, satisfaction, and success
• Provided direction and leadership to admissions and student services teams
• Developed and coordinated student enrollment activities
• Planned and provided superior, caring environment through effective student-centered activities
• Ensured that student service team's activities meet all new and continuing student needs in areas of student finances, academic advisement, retention, counseling and registrar services, and clinical coordination
• Served as campus Incident Coordinator (IC)
• Supervised IT and works with local and national team members to maintain effective, timely and up to date service delivery
• Ensured that all campus activities and operations are carried out in compliance with all regulations
• Ensured timely scheduling of classes based on student, faculty and curricula needs
• Monitored campus financial performance, developed, and implemented strategies to meet or exceed financial goals, and prepared budget reports for President and national finance team
• Recruited, hired and on-boarded operations staff
• In partnership with President and national team, monitored overall campus performance in operational areas and development and implemented plans to address areas of deficiency
• Worked closely with national marketing team to ensure that resources were utilized appropriately based on local market conditions
• Ensured that all campus activities and operations were carried out in compliance with statutory regulations
• Responsible for planning, assigning, and directing work of subordinates; appraising their performance and addressing areas of concern
• Developed and coordinated student enrollment activities
• Ensured that student service team's activities met all new and continuing student needs in student finance, academic advisement and counseling and registrar services
• Established and maintained productive working relationships with staff and faculty to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.

• Appointed to serve on US Congressman Charlie Crist Veteran's Advisory Board - Subcommittee on Healthcare to address healthcare matters impacting US Veterans
• Served as Veterans Homelessness Task Force Leader at Bipartisan Veterans Advisory Board Meeting under US Congressmen Charlie Crist and Gus Bilirakis' leadership
• Presented recommendations to Congressmen on how to reduce and eliminate Veterans Homelessness in community.

• Directly accountable and responsible for effective and efficient management of campus operations to include full departmental oversight of the following: Administration, Human Resources, Governmental Affairs, Workman's Compensation Insurance, Unemployment Insurance, Employee Retirement/Benefits, Public Affairs and Communications, Financial Aid, Technology, Career Services, Accreditation and Compliance, Safety and Facilities, Registrar and Bursar, Operational and Capital Budgets, Profit and Loss (P&L)
• Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.

• Researched, analyzed, and interpreted data needed to formulate reports and make actionable recommendations based on research discoveries, regarding entry into proprietary niche education training market pertaining to university system and military police spaces
• Created organizational budgets for all departments encompassing university and military spaces to include measurable performance metrics, training, and development plan
• Analyzed and documented student program requirements, associated metrics, curriculum design, and training/instruction development practices needed to launch curriculum plan
• Supervised project schedules evaluate progress toward important milestones at every phase of project.

• Planned, organized, and controlled campus budget and P&L of $50 million dollars
• Oversaw key metrics of student enrollment, retention, revenue, operating income, risk management, audit operations, student services, accreditation, operating margin, new programs, graduate starting salaries, and employment rate
• Monitored Sarbanes Oxley compliance and effectiveness which resulted in zero findings on most recent campus audit
• Collaborated with Academic Affairs to prepare for 2016 Middle States Accreditation Self-Study Report
• Oversaw human resources through proper hiring, headcount management, and evaluation of staff performance
• Directed and oversaw capital improvement projects
• Led change management and operations retention strategies
• Mitigated regulatory risks by overseeing adherence to insurance and safety regulations
• Led operational team in development, rollout, and management of new programs
• Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership
• Increased operational workflow by analyzing data and maximizing opportunities for improved productivity across several areas.

• Planned, organized, and controlled campus budget of $25 million dollars
• Directed overall sales revenue, profit, enrollment, compliance, employee relations, retention, academic quality, and public image and branding for campus
• Successfully lead, communicated, and executed multiple organizational initiatives and strategies that transitioned campus personnel from matrix-based environment to competency-based environment while improving year over year campus performance
• Executed performance coaching, management and accountability strategies which resulted in significant year over year improvements in overall campus performance
• Created multiple volunteer activities designed to give back to Tampa Bay area
• As faculty member, instructed bachelor's and master's level courses in business, leadership, management, communications, organizational development, human resources and managing change.

• Planned, organized, and controlled campus budget of $10 million dollars
• Exceeded profit goals at 240.8% over prior year
• Exceeded total sales enrollment goals at 66% over prior year
• Reduced overall expenses by 21%
• Proven human resources leadership, expert hiring, and assessment skills
• Increased campus retained percentage by 4% - 60% to 64%
• Reduced bad debt by 23%
• Consistently performing within top 5% campus directors nationwide
• Increased lead conversion rates by additional 25%
• Consistently performing within top 5% of all Tier IV and V campus directors nationwide.

• Served as Platoon Commander/Transportation/Logistics and Combat Engineer Operations Officer
• Oversaw tactical command, operations, talent management and safety of 100 plus Marines
• Planned organized and controlled operational budget of $50 million dollars to include monthly financial planning, business analysis, forecasting and statistical analysis responsibilities in US and overseas/combat environment
• Managed preventative maintenance program for fleet to include both diesel and gasoline powered vehicles, to include 5 ton trucks, amtraks, 2.5 ton trucks, tanks, remotely piloted vehicles and combat engineering equipment
• Awarded Navy Achievement Medal for leading port deployment project that transported $150 million dollars in fixed assets and 500 Marines overseas to Saudi Arabia in support of Operation Desert Storm
• Commissioned Second Lieutenant, Promoted to 1st Lieutenant and then Captain
• Selected from group of 30 Officers to serve as Special Staff Officer in Gulf War.