Lisa Ott
Sturgis,Mi
Summary
Dynamic and compassionate professional with a diverse background spanning healthcare and customer service, notably at Sturgis Hospital. Excelled in patient scheduling, ensuring HIPAA compliance, and providing empathetic care. Demonstrates strong organization and data entry proficiency, alongside a knack for fostering positive relationships and enhancing team productivity.
Overview
8
8
years of professional experience
Work History
Patient Registration, Switchboard, Patient Scheduling
Sturgis Hospital
10.2024 - Current
- Worked effectively in team environments to make the workplace more productive.
- Routed calls and correspondence to appropriate medical staff.
- Ensured compliance with facility policies and procedures related to patient scheduling.
- Ensured that all HIPAA regulations were followed when dealing with confidential patient information.
- Greeted patients and guests upon entering lobby areas.
- Answered phone calls and took messages for staff members.
- Communicated with patients with compassion while keeping medical information private.
Certified Nurse Assistant
Atrium Living Center (Fairview Nursing Home)
01.2024 - 10.2024
- Assisted residents in preparing for activities and social programs.
- Gave emotional support to patients and their families.
- Observed patient behavior and reported any changes to the supervising nurse.
- Provided compassionate care to elderly, disabled, and terminally ill individuals.
Bakery Team Associate
Walmart
04.2023 - 01.2024
- Rotated through a series of different stations based on team needs.
- Developed positive customer relationships through friendly greetings, and excellent service.
Pharmacy Tech (In Training)
Walmart
11.2022 - 04.2023
- Managed filing of prescriptions, both electronically and manually.
- Answered telephones to respond to questions or requests.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Ordered, labeled, and counted stock of medications, and entered inventory data into the computer.
- Verified prescriptions, drug labels, documents, and packages.
- Liaised with thepharmacist to measure and prepare medication doses and packaging and label prescriptions.
Night Manager
Millers Market
Lagrange, Indiana
12.2018 - 12.2022
- Promoted teamwork and quality service through communication and coordination with other departments.
- Assigned work and monitored theperformance of project personnel.
- Scheduled and supervised shifts, ensuring adequate coverage at all times.
- Advised management of staffing levels and team member performance to facilitate labor.
- Delegated work to staff, setting priorities and goals.
- Training new night shift personnel on proper use of equipment and safety protocols.
Cashier
Millers Market
Lagrange, Indiana
10.2018 - 12.2022
- Render exceptional customer service while processing orders and facilitating payment transactions.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using a point-of-sale system for accurate purchase totals.
- Balanced daily transactions on a computerized point-of-sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
- Greeted customers promptly and responded to questions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Some College (No Degree) - General Studies
Glen Oaks Community College
08-2026
Some College (No Degree) - Psychology
University of Michigan, Flint
Flint, MINurse Aide Certification -
Glen Oaks Community College
01-2024
BLS CPR -
American Heart Association
01-2024
Certification - First Aid Heart Saver
American Heart Association
01-2024
Cosmetology/Manicuring - Licensed
Machere Hairstyle Academy
01-1991
Diploma -
Homeschool High School
01-1990
Skills
- Strong organization
- Appointment scheduling
- Healthcare industry
- Resourcefulness and initiative
- Data entry proficiency
- Accuracy and precision
Education
true
Timeline
Patient Registration, Switchboard, Patient Scheduling
Sturgis Hospital
10.2024 - Current
Certified Nurse Assistant
Atrium Living Center (Fairview Nursing Home)
01.2024 - 10.2024
Bakery Team Associate
Walmart
04.2023 - 01.2024
Pharmacy Tech (In Training)
Walmart
11.2022 - 04.2023
Night Manager
Millers Market
12.2018 - 12.2022
Cashier
Millers Market
10.2018 - 12.2022
Nurse Aide Certification -
Glen Oaks Community College
BLS CPR -
American Heart Association
Certification - First Aid Heart Saver
American Heart Association
Cosmetology/Manicuring - Licensed
Machere Hairstyle Academy
Diploma -
Homeschool High School
Some College (No Degree) - General Studies
Glen Oaks Community College
Some College (No Degree) - Psychology
University of Michigan, Flint