Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Overholt

Wittmann,AZ

Summary

Driven Member Service Representative with a proven track record at USAA Insurance, adept in account management and database management. Excelled in delivering compassionate service to members experiencing loss, enhancing service standards, and resolving complaints efficiently. Demonstrated a professional telephone demeanor and sales expertise, contributing significantly to policy issuance and account updates for bereaved families.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Member Service Representative

USAA Insurance
02.2004 - Current

Takes care of members who have lost family members. Updating accounts by Issuing all Property policies to widows and family members after a loss of a loved one. Review billing and all paperwork.

Education

Business

American Military University
West Virgina Online College

College Prep - College

Waterloo High School
Atwater, OH
05.1988

Skills

Service recommendations

Account management

Database Management

Service standard compliance

Complaint resolution

Professional telephone demeanor

Sales expertise

Recordkeeping strengths

Certification

Property & Casualty License in 50 states active

Timeline

Member Service Representative

USAA Insurance
02.2004 - Current

Business

American Military University

College Prep - College

Waterloo High School
Lisa Overholt