
Driven Member Service Representative with a proven track record at USAA Insurance, adept in account management and database management. Excelled in delivering compassionate service to members experiencing loss, enhancing service standards, and resolving complaints efficiently. Demonstrated a professional telephone demeanor and sales expertise, contributing significantly to policy issuance and account updates for bereaved families.
Takes care of members who have lost family members. Updating accounts by Issuing all Property policies to widows and family members after a loss of a loved one. Review billing and all paperwork.
Service recommendations
Account management
Database Management
Service standard compliance
Complaint resolution
Professional telephone demeanor
Sales expertise
Recordkeeping strengths
Property & Casualty License in 50 states active