Lisa Paiz
Albuquerque,NM
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at BlueCross BlueShield, by leveraging expertise in POS Systems and a courteous service mindset. Excelled in resolving complex issues, leading to a significant improvement in client trust. Demonstrated exceptional ability in fostering patient well-being and safety across healthcare roles, underscored by a detail-oriented approach and effective communication skills.
Overview
7
7
years of professional experience
Work History
Customer Advocate
BlueCross BlueShield
01.2022 - Current
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
Certified Nursing Assistant
Ambercare Home Health
10.2020 - 11.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Certified Nursing Assistant
Genesis Rehabilitation Services
03.2020 - 10.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
Personal Care Assistant
Innovage
01.2019 - 03.2020
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Caregiver
WestWind Housing
12.2017 - 12.2018
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Education
Medical Assistant -
Brookeline College
Albuquerque, NM09.2015
Albuquerque High School
Albuquerque, NM08.2011
Skills
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Determine Medical Necessity
- Courteous with Strong Service Mindset
- Call Documentation
- Issue and Complaint Resolution
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Online Chat
- Knowledge in FACETS
- Claims
- Understanding RXclaims in primeprod
- Knowledge with flag removal
- Knowledge in procedure codes
Timeline
Customer Advocate
BlueCross BlueShield
01.2022 - Current
Certified Nursing Assistant
Ambercare Home Health
10.2020 - 11.2021
Certified Nursing Assistant
Genesis Rehabilitation Services
03.2020 - 10.2020
Personal Care Assistant
Innovage
01.2019 - 03.2020
Caregiver
WestWind Housing
12.2017 - 12.2018
Medical Assistant -
Brookeline College
Albuquerque High School
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