Rebecca Howard

• Responsibilities:
• Proficient using CISCO, Citrix, ACSS and other various AI assistant applications
• Cross-trained and provided support for organizational teams and leadership.
• Assist customers and stores on current inventory levels, complete orders with network activations, and resolve item issues using ticketed system.
• Investigate and resolve customer inquiries and complaints quickly.
• Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Documented customer concerns and inquiry resolutions in internal computer system.
• Listened to customers actively to assess issues and provide accurate information.
• Developed comprehensive training materials and conducted training sessions for customer service agents.
• Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
• Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
• Educated customers about billing, payment processing and support policies and procedures.

Accomplishments:

• Completed Specialist training and transition 2014
• Albuquerque Zia Cup Winner - November 2015
• Leading or Performing year over year

• Ownership Duties/ Requirements:
• Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
• Used scheduling applications to coordinate clientele services with appropriate technicians
• Interviewed and created contracts required for commission based and booth rental technicians
• Processed payments, entering sales in register for prompt customer service.
• Recorded notes for future reference about customer preferences and services delivered.
• Resolved guest complaints about service or style.
• Welcomed customers to salon and identified preferences by asking pointed questions.
• Distributed business cards outside of salon to generate new business.
• Educated customers on products to maximize benefits.
• Quickly became trusted and known for "can-do" attitude with flexibility and high quality work
• Known as one of the top Hairstylists in the region
• Received several awards and recognition for supporting the community theater organizations within the Entertainment Industry
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients
• Entered income and expense details into business databases to track purchases and address variances
• Evaluated suppliers to maintain cost controls and improve operations
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers